Customer Services Associate - 1st Line (Accountancy)

At IRIS Software Group we support thousands of accountancy firms across the UK through powerful reliable software. Our Accountancy Support team plays a key role in that -helping customers get the most out of our IRIS Accountancy Suite.

Were now hiring Customer Support Associates to join the team. If you enjoy helping people solving problems and want to grow your career in a supportive environment -this could be the perfect fit.

You dont need to have worked in finance or accounting before-but if you have or if youve studied it or simply have an interest in the field thats a bonus.

What Does This Team Do

This team acts as the help desk for accountants using IRIS software. When a customer has a technical issue a question or needs guidance youll be one of the first people they speak to.

Youll work with them to understand whats going wrong find a solution where possible or pass it to one of our more technical experts. Your goal Make things easier for our customers and make sure they feel supported every step of the way.

What Will You Be Doing

• Responding to customer queries by phone email or our online portal
• Logging and investigating technical issues
• Solving common problems using the tools and training provided
• Escalating more complex issues to the technical support team
• Keeping customers updated throughout their journey
• Meeting performance targets (quality satisfaction and resolution times)
• Contributing to internal documentation and knowledge base content
• Representing IRIS with professionalism care and a helpful attitude

Youll spend at least three days a week in our Slough office with flexibility to work from home on the other days -or be in the office full-time if you prefer. Its a supportive friendly team environment with excellent training and mentorship.

What Are We Looking For

This is an entry-level support role ideal for someone looking to start or grow their career in customer service accountancy support or software.

Were looking for people who are:

• Friendly clear communicators (on the phone and in writing)
• Comfortable using Microsoft Office and learning new systems
• Calm under pressure and naturally well organised
• Proactive curious and eager to develop
• Great team players with a helpful mindset

Experience in a customer service or support role is a big plus.

It would be helpful but not essential if you also have:

• Some experience in a finance accounting or tax-related environment
• Or are currently studying towards a finance or accounting qualification (e.g. AAT)
• Or have a basic understanding of accountancy principles

Whether youve worked in retail admin support or youve supported a finance team or studied accounting -if you enjoy helping others and want to grow well give you all the tools and support you need to succeed.

What Can IRIS Offer You

• Structured onboarding and expert training
• A hybrid working model with a modern collaborative office
• Clear progression paths and opportunities to develop
• A supportive culture where questions are encouraged
• Employee benefits including pension wellbeing support staff discounts and more

Many of our senior support colleagues started out in this role so youll be in great company.

The Application Process

Weve designed a supportive and inclusive process to help you shine:

1Apply Online

Send us your CV and a short application -were keen to hear why youre interested in HR and what excites you about joining IRIS.

2Online Assessments

If shortlisted youll complete two short assessments that help us understand how you think and work.

• CCAT-A quick 15-minute timed assessment covering verbal numerical and logical reasoning. Its best done somewhere quiet with a pen and paper handy.
• EPP - An untimed personality profile focused on your working style and approach to challenges. No right or wrong answers -just be yourself. These are widely used and designed to be fair and inclusive helping us see beyond your CV.

3Initial Interview

A short friendly chat over Microsoft Teams with someone from our Talent team. Its your chance to ask questions and learn more about the role and life at IRIS.

4Group Assessment Day

Join us at our Slough/Heathrow Approach office (SL38QY) for an interactive in-person session with other candidates(date to be confirmed). Youll take part in team-based activities meet ourteam and get a real feel for our culture.

If youre helpful people-focused and ready to take the next step -wed love to meet you.

Apply now and start your journey with IRIS.

As one of the UKs largest privately held software companies IRIS Software Group exists to simplify the lives of businesses schools and organisations.

IRIS provides software solutions and services that substantially enhance operational compliance efficiency and accuracy empowering the users of our technology to look forward with certainty and confidence.

Over 4 million parents use our software to connect with their childs school 18% of UK employees are paid via an IRIS payroll solution 50000 SMEs use IRIS cloud bookkeeping and 21000 firms rely on us for legislative compliance.

Our operational software is the invisible but essential beating heart of our customers businesses supporting them in a range of objectives from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.

Its vital these mission-critical functions work first time every time.

Thats why IRIS helps businesses run the tough stuff stay compliant and get operational tasks done right first time every time so they can focus on productivity and growth.

IRIS is a company built on hiring the best people; our people are our greatest assets.

They enable us to be the innovative market-leading and high-performing company that we are today.

Were delighted to be certified as a Great Place to Work and one of the UKs Best Workplaces for Women.

These accolades confirm that our employees have a consistently positive experience at IRIS with the certifications considering employee wellbeing diversity and inclusion trust in management effective communication and recognition/reward.

IRIS is committed to engaging rewarding and empowering our employees and this is central to what we do.

This is why we work to create an environment where employees feel like they are part of a team.