Fairmont Gold Supervisor
Fairmont Gold Supervisor
Posted on :
01-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- Actively participate in guest recognition initiatives; proactively seeking to understand guest preferences in order to execute high levels of personalized service at all times.
- Support the execution of pre-arrival preparations front desk and concierge services and lounge operational support as needed in accordance with standards of performance.
- Act as a personal liaison for all guests taking personal ownership of their requests and following up accordingly.
- Assist with executing room reservation related processes inclusive of handling creating amending confirming and cancelling reservations in accordance with room reservation standards of performance.
- Execute all cashiering processes inclusive of posting charges to accounts in the Opera PMS. Balances daily cash float and processes approved method of payments in accordance with established procedures dropping funds received into designated vault in adherence with cashiering policies reporting any overages/shortages at shift end.
- Support with the execution of all food & beverage processes as needed adhering to applicable standards of performance and sanitation codes.
- Work cohesively in collaboration with the Concierge Royal Service Room Reservations Guest Reception Housekeeping In Room Dining and Guest Services teams to ensure a smooth and opportunity free experience for all guests.
- Take personal ownership of Fairmont Gold Guest Floors: conduct personal reviews of public areas and back of house areas including Guest Reception Lounge Elevator Foyers and Guest Corridors to ensure they are in a clean organized and in compliance with established standards initiating and coordinating any corrective action immediately.
- Ensure a warm and genuine service experience from arrival to departure for all patrons and guests personally welcoming and engaging residents as appropriate.
- Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of FHR Brand Standards Hotel/Departmental Service Essentials including LQA Standards at all times.
- Coordinate guest requests with hotel approved vendors in accordance with departmental standards including but not limited to: room accommodations airline reservations transportation services including limousine/bus/train car rentals charter flights/rentals babysitting services banking/financial services business centre services including scanning/fax/copy mailing delivery and messenger services nightlife activities shopping sightseeing tours etc.
- Maintain complete knowledge of: all Hotel features/services hours of operation all Hotel food and beverage concepts including menu price range dress code/ambiance guest room accommodations layout amenities packages and promotions daily house statistics including VIP guests scheduled significant events area events/attractions and holiday schedules.
- Assist in the administration of package/parcel handling/control processes including the monitoring processing and distribution of guest mail.
- Ensure that the Fairmont Gold Lounge is attended at all times during operating hours.
- Promote the safety and security of hotel patrons/guests and premises by ensuring private information remains confidential luggage is held/stored securely at all times as well that access is only provided to floors/rooms to authorized individuals.
- Confer recognition of guests by gathering preference information and developing personal knowledge thereof encouraging feedback and assisting with any special requests guests may have disseminating pertinent information to necessary departments and documenting information ascertained in guest profile. Execute pre-arrival report review; ensuring profiles are updated to current data entry standards identifying key guests to initiate preparations to confer recognition.
- Participate in the daily shift briefing process for incoming colleagues and handle de-brief between shifts ensuring all colleagues on shift are familiar with VIP residents in-house/arriving/departing any significant events on property and any other pertinent information.
- Monitor room inventory and daily house cleaning status taking corrective action as necessary in coordination with Rooms Division and Room Reservations/Revenue Management.
- Manage projects and perform any other reasonable duties as required by Fairmont Gold Management.
- Occasionally assist the Lobby Concierge department in servicing guests during high volume periods as needed.
- Assist in the oversight and direction of Fairmont Gold Lounge Attendants.
- Strict adherence and knowledge of Accors ALLSAFE program.
Qualifications :
- Excellent verbal and written communication skills in the English language required multi-lingual preferred.
- Minimum one year experience within Guest Reception or a similar position in a luxury setting.
- Sufficient knowledge of local attractions services and suppliers/vendors required.
- Active membership in Les Clefs dOr is an asset.
- Degree or Diploma in Hospitality Management is an asset.
- Ability to multi-task maintaining a high level of service during peak periods prioritize tasks and consistently follow-through.
- Computer proficiency not limited to: Microsoft Office Suite.
- Must be able to stand/walk throughout the shift push pull bend twist and stoop on occasion.
- Valid Smart Serve certification required.
Physical Aspects of Position (included but not limited to):
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 30 lbs
- Constant kneeling pushing pulling lifting
- Frequent ascending or descending ladders stairs and ramps
Additional Information :
Whats in it for you
- Free Meals: Healthy meals on us every shift.
- Travel Discounts: Sweet deals at Accor hotels worldwide.
- Dry Cleaning: Free dry-cleaning for your work gear.
- Skill Up: Custom learning programs to boost your talents.
- Impact: Join our Health & Wellness Sustainability and DEI Committees.
- Level Up: Unlock new career heights with exciting growth paths.
BE PART OF OUR FUTURE.
Another stunning chapter for the iconic Fairmont Royal York has begun and we invite you to be a part of it. If you are passionate about hospitality driven by excellence and eager to contribute to an esteemed institution we want to hear from you. Join us and help shape the future of one of Torontos most treasured landmarks.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:
Our Commitment to Diversity & Inclusion: At Fairmont Royal York we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we provide equal access to opportunities. We welcome applications from all qualified candidates.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
