AVP, Expert Services GTM APAC
AVP, Expert Services GTM APAC
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Job Description
Role Overview
Were ingrowth modeacross the APAC regionand looking for a seasoned strategic and high-impactServices Sales Leaderto drive our Professional and Strategic Services business. This role comes with aclear booking revenue and margin targetand will be a key force behind expanding ServiceNows footprint through transformational value-led services engagements.
You will not only lead a high-performing team but also serve as a strategic pillar of ourCustomer Excellence Group (CEG)organisationworking across functions to influence customeradoptionretention andvalue realization. This role is central to our mission: to make ServiceNow thebest buying decision our customers have ever made.
This role isnt just about growthits abouttransformation. Youll be responsible for driving large complex and transformational service-led deals with some of the most strategic customers across the region while also coaching and developing your team to build those same capabilities.
What Youll Do
Own the APAC sales strategy for Services aligning with all Field Sales Partners and Marketing to deliver a seamless landandexpand motion
Develop and closetransformational end to end services dealsthat elevate the customer relationship and accelerate value realisation
Coach and mentor your team toidentify shape and close complex service engagements building long-term capability across the region
Own and deliver against a definedServices booking revenue and margin targetacross APAC
Drive consistent forecasting pipeline growth and operational discipline to support predictable bookings margin and revenue
Recruit develop and lead a high-performing Services Sales team with a focus on coaching development and quota & participation performance
Partner with field teams on opportunity qualification pipeline health territory planning and account strategies
Build deep trusted relationships with customer Csuite and internal stakeholders across functions
Collaborate closely with Services Delivery Product Customer Success and Field Sales to align Services-led GTM plays
What Success Looks Like
Exceeded Services-led bookings revenue and margin targets across APAC
Closed high-value transformational deals that materially impact customer strategy and platform adoption
Develop a high-performing Services Sales team with repeatable plays for value-based selling
Aligned regional efforts toCEGs broader KPIs influencing outcomes well beyond services sales such as NPS Attrition and Net New Licenses Sales
Strengthened cross-functional relationships across Field Services Delivery and Customer Success
Qualifications :
What You Bring
20 years of enterprise software/services sales leadership in SaaS consulting or digital transformation
Proven ability to influence outcomes across customer success consulting and sales functions
Proven track record of developing and closingcomplex multi-million-dollar transformational services engagements
Deep experience selling into CxO stakeholders with strong business case and value articulation
A leadership style built aroundcoaching mentoring and team development
Create territory-specific go-to-market plans addressing varying levels of technology readiness language buying behaviour and cultural expectations across markets like Asia India and ANZ
Strong understanding of ServiceNow solutions (ITSM ITOM HRSD CSM etc.) and services GTM motion
Deep executive relationships and cultural fluency across APAC markets like Asia India and ANZ
Exceptional collaboration skillscross-functional by nature driven by partnership and impact
Strong business acumen with forecasting territory planning and strategic thinking skills
Fluent in English; additional APAC languages a plus
Why Youll Love This
Be at the forefront of one of APACs fastest-growing regions at ServiceNow
Play a key role in delivering on ServiceNowsCustomer Excellence Group (CEG)strategy
Lead the Services motion that directly enables customer value and company growth
Be part of the incredible CEG APAC leadership team
Competitive compensation package including bonus stock and benefits
Join a fast-moving inclusive and high-performance culture focused on customer success
A rare opportunity to build transformational customer journeys that shape the future of work
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
