Service Manager
Service Manager
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Job Description
- This is an on-site position.
As a Service Manager for atWork Australia you demonstrate the passion drive and commitment to support lead and coach a thriving team of like-minded individuals all driven by purpose & integrity. You model the atWork Australia values live and breathe employment services and genuinely believe that Works for Everyone.
We are growing our presence across Greater Melbourne Regional Victoria Adelaide Hobart and selected Queensland locations.
A day in the life of a Service Manager may include:
- Ensuring team Key Performance Indicators and contractual obligations are consistently met and exceeded;
- Establishing and communicating clear direction for the effective operations of your team across various locations;
- Developing and maintaining a culture of performance across the business;
- Developing the capacity of your team to perform and contribute by providing leadership supervision coaching/mentoring feedback and opportunities for growth;
- Providing timely and quality monthly financial reporting and forecasting as directed by the Regional or Operations Manager;
- Being accountable and transparent to the Regional or Operations Manager with respect to business risk governance contractual and financial performance.
- Fostering a team environment that maintains a client focus at all times and a commitment to delivering service excellence.
Qualifications :
Attributes and Experience:
- Extensive experience in the employment services industry;
- Experience in customer service or a client facing role;
- Experience in management and leading a team;
- Ideally demonstrated experience of motivating employees and working with clients in overcoming challenges;
- Happy and confident liaising with multiple external and internal stakeholders;
- Confident working towards KPIs and overseeing placements that result in sustainable and lasting employment for our clients/employers;
- An overall desire to be part of our broader atWork Australia family with a true belief in our purpose: to connect people and business so both can thrive; and
- Hold a current Drivers Licence.
Additional Information :
atWorks Perks:
- On the job training as well as ongoing career development and national opportunities;
- Job stability and guaranteed full-time hours;
- Achievable quarterly incentive scheme;
- Access to a range of benefits including discounts for health insurance access to psychology services ability to purchase additional leave roadside assistance and paid parental leave.
You are welcome here.
Our fast-growing team of more than 3500 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer proudly welcoming people with disability including mental health conditions people from diverse cultural and linguistic backgrounds people from the LGBTQI community veterans carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
