At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

At Medtronic we bring bold ideas forward with speed and decisiveness to put patients first in everything we -person exchanges are invaluable to our work. Were working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.

The aim of the Senior Sales Program Manager is to provide leadership coordination and execution of key strategic initiatives within the Global Commercial Office with focus on driving adoption and performance of Channel Innovation programs supporting the business to enhance reach sales productivity and customer experience.

This role will lead the adoption and performance of new sales channels in particular the Remote Sales E-Store and Remote Support to expand customer reach and drive profitable sales for the Operating Units. Additionally the Regional Deployment lead will be in charge of deploying Customer Insights initiatives such as NPS embedding customer experience into OUs decision making process.

In particular the role will support the deployment of teams will develop coaching mechanisms will engage sales organizations including First Line Sales Managers to foster integration and performance; it will support opportunity management in collaboration with digital marketing where applicable it will ultimately drive results and performance locally.

Successful execution will involve leading deployment of the E-Commerce platforms (Connect E-Store) promotion & onboarding working in collaboration with local customer care tams and with marketing & Sales teams for marketing and product strategies / catalogue.

The Regional Lead will be in charge of identifying opportunities for introduction of Remote Support (for OR cases programming training and proctoring) leveraging the LiveStream solution targeting accounts building opportunity pipelines and supporting teams to ultimately convert cases and drive productivity of TC teams.

To ensure a customer-centric culture the role will support deployment of relationship NPS market researches providing leading business indicators to the OUs. This might require maintenance on CRM system ensuring contact data quality.

The role will work in close collaboration with other regional Remote Engagement leaders present in Europe and Asia as well as with the central strategy leaders and supporting functions to continue drive innovation anticipate needs and provide solid support to the Operating Units.

It will be critical that the lead deploys regional priorities while at the same time challenging strategy leads to the effectiveness of the strategy he/she will engage with local network and be moved by a spirt of continuous innovation to drive change.

JOB DUTIES AND RESPONSIBILITIES:

Remote Sales

• Lead local deployment of Remote Sales tools & training
• Develop coaching program with ride-along for reps
• Engage FLSMs and sales reps to drive full integration into OU
• Share sales productivity reporting with local leaders

Connect E-Store

• Lead local E-Store releases & launches
• Lead local catalogue maintenance (exclusions regulatory pricing where needed)
• Localize & adapt promotions
• Drive reps onboarding and engagement
• Drive customer onboarding and nurturing

Connect Expertise Remote Support

• Engage local organization with the opportunity and productivity gains
• Support reps and TC with knowledge and training
• Manage accounts opportunity pipeline targeting and nurturing accounts
• Innovate and expand driving adoption and performance for the OUs

Customer Insights

• Drive local contact maintenance
• Support survey execution review results engage local OU to integrate into business plans
• Engage leadership on customer engagement (NPS/CES)

SKILLS AND COMPETENCES:

The position requires a mix of sales/marketing digital and transformation competences in understanding evolving needs capturing market opportunities and driving effective business execution locally. The role requires a high degree of business acumen and strategic thinking to allow anticipating market trends and business need and providing omni-channel strategies to meet the goals of the OUs.

The position plays a pivotal key role in the country and requires high influencing and communication skills at all levels including from field reps to senior management in addition to high degree of collaboration with business counterparts. With the continuous evolution of the strategy flexibility adaptation and drive are highly valued.

Strategic Thinking

• Long-range vision/insight to determine strategic direction
• Ability to assess and prioritize opportunities to gauge the best return on time and money invested
• Understanding of health care system requirements
• Ability to plan organize monitor and execute project plans on time and in budget

Business Acumen

• Business-wide view and understanding of final business application for strategic initiatives under discussion
• Field and Remote sales understanding of the country dynamics reps and customer needs
• Analytical skills (including understanding of business economics and financial measures)
• Ability to assess and integrate market & economics requirements within financial constraints

Interpersonal and Talent development

• Strong interpersonal skills - ability to work cooperatively and effectively in matrix environment and manage teams indirectly
• Independency autonomy confidence
• Ability to communicate (succinctly and accurately) to various levels of management and customers

Must Haves:

Bachelors degree with a minimum of 7 years of relevant
experience or Advanced degree with a minimum of 5 years relevant experience.

Nice to Have: (Preferred Qualifications)

Medical device experience

5-8 years in technical support functions 2-3 years within commercial function highly valued

Sales Program Management experience

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

The following benefits and additional compensation are available to those regular employees who work 20 hours per week: Health Dental and vision insuranceHealth Savings AccountHealthcare Flexible Spending AccountLife insurance Long-term disability leaveDependent daycare spending accountTuition assistance/reimbursement andSimple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees:Incentive plans 401(k) plan plus employer contribution and matchShort-term disabilityPaid time offPaid holidaysEmployee Stock Purchase PlanEmployee Assistance ProgramNon-qualified Retirement Plan Supplement (subject to IRS earning minimums) andCapital Accumulation Plan (available to Vice Presidents and above or subject to IRS earning minimums).

Regular employees are those who are not temporary such as interns. Temporary employees are eligible for paid sick time as required under applicable state law and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition Medtronic will provide reasonable accommodations for qualified individuals with disabilities.