Cybersecurity Incident Monitoring Manager
Cybersecurity Incident Monitoring Manager
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Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
ManagerJob Description & Summary
At PwC our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities develop secure systems and provide proactive solutions to safeguard sensitive data.In threat intelligence and vulnerability management at PwC you will focus on identifying and analysing potential threats to an organisations security as well as managing vulnerabilities to prevent cyber attacks. You will play a crucial role in safeguarding sensitive information and enabling the resilience of digital infrastructure.
Meaningful work youll be part of
As a Cybersecurity Incident Monitoring Manager youll work as part of a team of problem solvers helping to solve business issues deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:
Main point of contact for escalations and True positive incidents.
Oversee the level 2 senior security analysts team and ensure they perform advanced analysis and investigation of security incidents detected by the level 1 security analysts or the security tools.
Provide guidance and support to the level 2 senior security analysts and assist them with troubleshooting escalation and resolution of complex or critical security issues.
Coordinate with the level 2 security analysts and other teams for incident response and recovery activities and ensure the implementation of appropriate countermeasures and remediation actions.
Review and validate the security incident reports and recommendations prepared by the level 2 senior security analysts and ensure they meet the quality and accuracy standards.
Conduct quality assurance and reviews of the security incident reports and recommendations and provide constructive feedback and improvement suggestions to the level 2 senior security analysts. And have touch points with QA lead/team regularly.
Coordinate with the level 2 security analysts and other teams for complex or high-severity incidents that require further investigation or remediation.
Conduct performance evaluation and feedback sessions for the level 2 senior security analysts and identify their training and development needs and opportunities.
Design and deliver training and mentoring programs for the level 2 senior security analysts and ensure they acquire and maintain the relevant skills and certifications.
Collaborate with the clients and stakeholders and provide strategic and technical advice on security incidents and services and ensure customer satisfaction and retention.
Monitor and report on the key performance indicators and metrics of the level 2 senior security analyst team and ensure they meet the service level agreements and objectives.
Work closely with shift leads and have a regular touch point with them on the daily report of security operations metrics KPIs and SLAs and find a solution to identified gaps.
Touchpoint with L2 leads to make sure they are facilitating regular meetings and training sessions for the level 1 security analysts team to keep them updated on the security tools latest security threats trends and best practices.
Participate in calls with client stake holders throughout the months (monthly quarterly bi-weekly Threat Hunting etc.)
Experiences and skills youll use to solve
A bachelors degree in a relevant area of study with a preference for Computer Science or Computer Engineering.
Industry certifications (CISSP/GIAC suite/EC-Council) are an in MSSP environment.
Minimum of 6 years in Information Technology and minimum of 4 years in Information Security.
Proficient in Incident Response and Management.
Knowledge of various security tools (e.g. SIEM EDR etc.) as well as operating system flavors including but not limited to Windows Linux Unix.
In-depth knowledge of security concepts such as cyber-attacks and techniques threat vectors risk management incident management etc.
Knowledge of applications databases middleware to address security threats; Proficient in preparation of reports dashboards and documentation.
Excellent communication and leadership skills and experience in performing vendor management.
Ability to handle high pressure situations with key stakeholders and good Analytical skills Problem solving and Interpersonal skills.
Hybrid ways of working PwC Canada is committed to cultivating an inclusive hybrid work environment. Exact expectations for your team can be discussed with your interviewer.
Why youll love PwC
Were inspiring and empowering our people to change the world. Powered by the latest technology youll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work and our continuous development environment will take your career to the next level. We reward your impact and support your wellbeing through a competitive compensation package inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: Canada acknowledges that we work and live across Turtle Island on the land that is now known as Canada which are the lands of the ancestral treaty and unceded territories of the First Nations Mtis and Inuit Peoples. We recognize the systemic racism colonialism and oppression that Indigenous Peoples have experienced and still go through and we commit to allyship and solidarity.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Cloud Security Coaching and Feedback Communication Conducting Research Creativity Cyber Defense Cyber Threat Intelligence Embracing Change Emotional Regulation Empathy Encryption Inclusion Information Security Intellectual Curiosity Intelligence Analysis Intelligence Report Intrusion Detection Intrusion Detection System (IDS) IT Operations Learning Agility Malware Analysis 21 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
At PwC Canada our most valuable asset is our people and we grow stronger as we learn from one another. Were committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.Were committed to providing accommodations throughout the application interview and employment process. If you require an accommodation to be at your best please let us know during the application process.To learn more about inclusion and diversity at PwC Canada: Be a part of The New Equation.Chez PwC Canada notre atout le plus prcieux cest notre personnel. Et cest en apprenant les uns des autres que nous devenons plus forts. Nous avons cur de crer une communaut quitable et inclusive de professionnels de la rsolution de problmes dans laquelle chacun se sent vraiment sa place. Nous savons que lexprience peut prendre diverses formes et pour nous donner confiance au public et rsoudre des problmes importants nest possible que si notre milieu de travail reflte la diversit de la socit dans laquelle nous vivons.Nous tenons rpondre vos besoins tout au long du processus de demande demploi dentrevue et dembauche. Si vous avez besoin de mesures dadaptation pour tre parfaitement laise faites-le-nous savoir ltape de la demande demploi.Pour en savoir plus sur linclusion et la diversit chez PwC Canada: Faites partie de La Nouvelle quation.Required Experience:
Manager
Employment Type
Full-Time
