Front Desk Associate
Front Desk Associate
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Salary Not Disclosed
1 Vacancy
Job Description
The ideal candidate for this position has strong attention to detail excellent recall and follow up and is able to multitask while maintaining a smile! If you possess a positive problem-solving attitude and a constant pursuit to be better... this is the perfect position for you!
- Provide the highest quality of service to the customer at all times.
- Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of registrations.
- Have working knowledge of reservations and procedures take reservations and know cancellation procedures.
- Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.
- Ensure that all cash check and miscellaneous departments are in balance at the end of each shift. Utilize proper cash handling procedures in accordance to company policies.
- Keep Housekeeping informed of any special requests late checkouts and special need areas in the hotel.
- Receive and transmit mail phone and written messages for guests.
- Answer inquiries pertaining to hotel services shopping dining entertainment and travel directions.
- Post room charges food & beverage charges phone charges compute guest bills (individual group masters and city ledger accounts) using PMS collect payment and make change for hotel guests following all cash handling procedures as required by company policy.
- Keep the Front Desk area neat clean and free of safety hazards.
- Have knowledge of hotel property hotel staff and hotel services with hours of operations; room locations types of rooms and room selling strategies; hotel rates and discounts and how to handle each; and hotel credit and check cashing policies and procedures.
- Be very knowledgeable of the Brand loyalty programs and their benefits and current promotions being offered.
- Responsible for proper telephone etiquette.
- Develop a thorough knowledge of Emergency procedures.
- Other duties as assigned by the supervisor
- Has a sincere desire to exceed guest expectations
- Must have exceptional oral and written communication skills
- Must be dependable
- Must have computer proficiency
- Must have a minimum of a high school diploma or equivalent
- Must be able to work weekends and holidays
The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.
- Medical Dental Vision & 401 (k) with company match
- Voluntary Short Term
- Life & Accidental Death Insurance
- Hotel Discounts
- Paid Time Off
- Training and Development Opportunities and Much More!
Newly Opened in May 2018 Holiday Inn Newport News - Hampton offers acomplimentary shuttleto and from PHF Newport News Williamsburg International Airport.
We are located only 17 miles away from the world famousBusch Gardens Williamsburgtheme park right across the bridge from the Virginia Beach Oceanfront and near many local business including:Deloitte Cox Canon Ferguson Enterprises Huntington Ingalls Boo Williams Sports Complex Lockheed Martin Siemens and United Technologies.
We are also located near many college campuses such asChristopher Newport University Hampton University College of William & Mary and Thomas Nelson College.
Located onsite ourBurger Theory restaurantoffers 4000 burger combinations to temp tastes. Featuring a robust local craft beer selection and alfresco dining the restaurant is a perfect choice withinCity looking for a quick bite stop by ourMariners Market Cafe:offering pastries snacks and many coffee options. While here dont forget that our restaurant offers room service.
Our full-service hotel is modern with a fresh twist developed for ever changing needs of business travelers. Holiday Inn Newport News - Hampton also offers an indoor heated pool state of the art Fitness Center Business Center & over11000 square feet of flexible event space.
Required Experience:
IC
Employment Type
Full-Time
