Donor Experience Officer (Two Open Positions)
Donor Experience Officer (Two Open Positions)
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1 Vacancy
Job Description
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Closing Date:
Type of Position:
Major Gifts
Workstudy Position:
Job Type:
Regular
Work Shift:
Sponsorship Available:
Institution Name:
University of Arkansas FayettevilleFounded in 1871 the University of Arkansas is a land grant institution classified by the Carnegie Foundation among the nations top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education research and outreach by providing transformational opportunities and skills fostering a welcoming climate and nurturing creativity discovery and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nations strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health dental life and disability insurance tuition waivers for employees and their families 12 official holidays immediate leave accrual and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.
If you have a disability and need assistance with the hiring process please submit a request via the Disability Accommodations OEOC University of Arkansas () : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.
For general application assistance or if you have questions about a job posting please contact Human Resources at 479.575.5351.
Department:
Office of Engagement
Departments Website:
Summary of Job Duties:
The Donor Experience Officer (DXO) works as part of a high-performing donor-centered team responsible for assisting the Division of Advancement with creating deeper connections with its donors and alumni. Using a variety of channels (email social platforms video conferencing and phone) the DXO focuses on discovery and qualification of an assigned portfolio of prospects and donors by providing outreach and information that increases their engagement and potential for giving. The DXO must be able to clearly articulate the mission and goals of the University of Arkansas while demonstrating enthusiasm for its vision and aspirations.The DXO will manage a portfolio of 1000 donors with clear weekly monthly and annual goals. The position will collaborate with other departments both internally at the University of Arkansas (including Advancement Marketing and Communications Development Outreach and the Arkansas Alumni Association) and externally execute 1:1 outreach campaigns using technology resources including EverTrues cloud platform social media and virtual communications software.
Working under the supervision of the Associate Vice Chancellor Philanthropy and Engagement the DXO will work under the guidance of the EverTrue Advancement Programs Manager. Comfort with making personalized solicitations daily use of video phone and email and use of multiple databases and virtual communication technology is critical to success in this role.
Regular reliable and non-disruptive attendance is an essential job duty as is the ability to create and maintain collegial harmonious working relationships with others.
Qualifications:
Minimum Qualifications:
Bachelors degree from an accredited institution of higher education
At least one to three years of experience using social media text messaging phone and video conferencing as communication channels in a professional position
At least one to three years of experience navigating and using databases familiarity with CRM systems or other technology platforms
At least one to three years of direct sales fundraising hospitality or marketing experience
Preferred Qualifications:
Advanced degree from an accredited institution
Three or more years of experience in a higher education setting
Three or more years of direct sales fundraising hospitality or marketing experience
Proven record of relationship-building leadership and collaborative skills
Knowledge Skills & Abilities:
Displays strengths in professionalism with strong customer service orientation
Displays strengths in entrepreneurship and program development
Must excel at working in cross-functional collaborations working with teams to create innovative strategies and tactics that support Advancements strategic objectives and goals
Requires understanding and ability to interact at a high-level with campus constituents specifically major gift officers in schools colleges and units on a proactive and on-going basis
Demonstrates a clear commitment to the importance of higher education and the values of the University of Arkansas and University Advancement
Displays excellent interpersonal written and verbal communication skills across mediums especially email video and video conferencing
Exhibits a high degree of grit resilience and a desire to challenge the status quo
Requires strong analytical and critical thinking skills in data analysis to translate data into actionable information through recognizing connections and making meaning out of data
Requires problem solving skills to identify gaps prioritize opportunities and challenges and guide good decision-making
Necessitates mature leadership with a confident style coupled with flexibility adaptability and attention to detail combined with the interest in advancing people and the organization
Exemplifies trustworthiness with strong personal integrity work ethic ethical sensitivity discretion and perspective as well as personal charisma
Promotes sharing of information and transparent communication with team members
Additional Information:
Salary Information:
Required Documents to Apply:
Optional Documents:
Recruitment Contact Information:
All application materials must be uploaded to the University of Arkansas System Career Site
Please do not send to listed recruitment contact.
Special Instructions to Applicants:
Pre-employment Screening Requirements:
Criminal Background Check Sex Offender RegistryThe University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions there may also be a financial (credit) background check a Motor Vehicle Registry (MVR) check and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential non-discriminatory manner consistent with state and federal law.
The University of Arkansas seeks to attract develop and retain high quality faculty staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity educational excellence and unparalleled access for all.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual orientation or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.
Constant Physical Activity:
Talking
Frequent Physical Activity:
N/A
Occasional Physical Activity:
N/A
Benefits Eligible:
YesRequired Experience:
Unclear Seniority
Employment Type
Full-Time
