Responsibilities/Duties:
Handling of enquiries.
Technical support of customers engineers the service stations and of the salesdepartment.
Forwarding of service information
Assuring that safety relevant service informations are installed/followed.
Quoting of upgrades services and not standard solutions (like new parts withoutId. No. lifting aids etc.) including follow up and evaluation of not received orders.
Pro-active approach of services/customers support offering of crane upgrades
Technical support of warranty and good will cases.
Arranging of service attendances in co-ordination with with prior approval ofService Manager.
Project controlling and co-ordination
Ensuring & checking of Services Invoices.
Planning of engineer pool / Tools & other resources in co-ordination with ServiceManager.
Preparation of project specific documentation such as method statements riskanalyses etc.
Journal duty at weekends and bank holydays
Checking and follow up of work reports
Checking and signing of hour reports
Filing of project or work specific correspondence like certificates data protocolspaperwork measuring protocols MDE Data MOMs emails etc.
Support of commissioning jobs in the area of the service station
Working according to rules with internal software
Executing & monitoring of special task / projects assigned by organization
Ensuring Corrective Action / Preventive Action /Continuous Improvement action onrepeated failed parts in co-ordination with supplier / LWN
Achieve customer satisfaction through prompt customer service
Competences:
Signing according to signature regulations
Disposition of engineers
Generating of crane upgrade offers and non-standard parts offers following thefactory guidelines
Calculation and generating of work offers
Generating and editing of service orders
Requirements:
1) Education:
Full time Degree / Diploma in Electrical / Electronics / Mechanical / Automobile
Engineering from reputed Institute / University.
Min. 3-5 years of hands on experience as maintenance / service engineer preferably on
Hydraulic Mobile Cranes or Material Handling equipments.
2) Experience:
At least 5 years experience as a Service Engineer on a relevant Liebherr Product
Experience with part lists preparing quotes and order administration
3) Special abilities skills:
Demonstrated initiative to visualize organize manage and complete projects inindividual and group settings.
Field experience as Service Engineer
Ability to interface with all levels of staff.
Demonstrated ability to handle confidential information.
Assist the Company in any necessary duties to achieve Company goals.
Perform other related duties as assigned.
Exact and precise working
Ability to coordinate and plan service attendances
Working with a pro-active approach
4) Foreign Languages:
English fluent in both spoken and written
Our offer
- Compensation at par with industry standards Coporate Health Insurance & term life insurance.
- Financial Stability annual reviews service awards & reward recognization career progression
- Join a dynamic and safety foucsed team
Have we awoken your interest Then we look forward to receiving your online application. If you have any questions please contact:
One Passion. Many Opportunities.
Liebherr India Private Limited with its main site in Mumbai was founded in 2006. It is responsible for sales and customer service of maritime cranes construction machines (earthmoving special deep foundation tower cranes and concrete technology) mining mobile and crawler cranes and material handling technology in India and some neighbouring countries.
Liebherr India Private Limited
Head Office
Unit A301- A305 3rd Level (5th Floor)
A Wing Tower 1 Seawoods Grand Central
Plot R-1 Sector - 40Nerul Node Seawoods
Navi Mumbai Maharashtra 400706.