Complaints and Data Officer
Complaints and Data Officer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Purpose
- The Data and Statistics Coordinator will report directly to the Housing Register and Rehousing Manager and will be responsible for collating data and statistics required by Accommodation Services. The role involves responding to complaints from households in temporary accommodation and other stakeholders as well as leading on Freedom of Information enquiries and responses to data requests from relevant parties. Additionally the coordinator will be responsible for collating and running reports for the Accommodation Services using appropriate ICT data software.
Key Duties/Accountabilities
- Work with manager and colleagues to define outcomes set targets and monitor performance within a culture of continual improvement
- Support operational plans to ensure that the resources within the teams are used to best effect and impact
- Build strong internal and external working partnerships to enable the service to be delivered in an outcome-focused and efficient way
- Support commitment to community cohesion and valuing diversity and social inclusion
Essential Experience Required
- Proven experience dealing with Freedom of Information enquiries and responses to data requests for council/local authorities
Essential Qualification Required
- Degree or equivalent qualification in a related field
Additional Information
- Working hours: 36 hours per week
- The role closes on 8th Aug 2025 apply ASAP.
Requirements
- Proven experience dealing with Freedom of Information enquiries and responses to data requests for council/local authorities
- Degree or equivalent qualification in a related field
The role reports directly to the Housing Register and Rehousing Manager, responsible for the collation of data and statistics required by Accommodation Services and respond to complaints from households in temporary accommodation and other stakeholders (members, Councillors, etc.)
Education
The role reports directly to the Housing Register and Rehousing Manager, responsible for the collation of data and statistics required by Accommodation Services and respond to complaints from households in temporary accommodation and other stakeholders (members, Councillors, etc.)
Employment Type
Full Time
