Field IT Support Specialist (onsite)
Field IT Support Specialist (onsite)
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Job Description
What you will do it
Johnson Controls is hiring! The Field IT Support Specialist will provide level 1.5 and level 2 end-user support as well as manage a ticket queue. This is an onsite position based in Dublin Ohio Candidates must be commuting distance to the facility.
How you will do it
Create and resolve incidents and requests report errors and troubleshooting with next level IT teams or third-party partners.
Conduct hardware installation and provide ongoing support (e.g. PCs tablets mobility devices printers specialized devices).
Provide software support and local infrastructure service support (e.g. servers network and VOIP)
Install diagnose repair maintain and upgrade all hardware and equipment (including but not limited to PC UPS printers and scanners) to ensure efficient workstation performance.
Solve problem areas (in person by telephone or via remote access) in a timely and accurate fashion and provide end-user assistance.
Perform on-site and remote analysis diagnosis and resolution of computer problems for end-users and recommend and implement corrective solutions including off-site repair for remote users.
Involve in enterprise and business line project demands planned or unplanned.
Implement IT policies procedures and system controls.
Execute PC lifecycle management and perform asset management tasks.
Assist vendors and be responsible for projects such as replacing computers switches or printers.
Provide onsite Smart Hands (e.g. support and liaison with 3rd party & internal Support teams).
Provide satellite office support and travel for field visits.
Support vendor management and IT procurement.
Serve as IT escalation point in region for internal customers with issues related to IT systems software and hardware in cases where Service Desk cannot resolve the problems.
What you will need
Required
3 years of IT Support experience
Ability to conduct research into PC issues and products
Strong customer service skills - friendly approachable and motivated with a strong work ethic and high degree of integrity
Associates/Bachelors degree in Computer Science or related field is preferred or equivalent experience and/or industry certifications
Understand current protocols Microsoft operating systems and standards
Technical knowledge of PCs software and hardware. Preferably MS Windows environment.
Preferred
Previous experience with ITSM (ticketing system) preferably Service Now
Basic knowledge of Active Directory Azure and Windows ACLs
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
