Specialist, Member Experience

The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals health care networks and their patients and communities. The AHA has two main offices located in Washington D.C. and Chicago. We are currently seeking a Specialist Member Experience for our Chicago office. This position is a hybrid role (three days in the office two days working remote).

Starting base salary $59000- $74000- $89000 (commensurate with related experience). The AHA is committed to fair and equitable compensation practices. A candidates salary is determined by various factors including but not limited to relevant work experience skills certifications and location.

The Specialist Member Experiencesupports regional segment and system-based Member Engagement Teams (MET) through data analysis project coordination and operational support to enhance member value engagement retention and growth. This role analyzes member behavior and engagement data to inform decision-making across the AHA coordinates internal team activities to boost collaboration and efficiency and promotes best practices and SOPs to drive performance and improve the member experience. The Specialist Member Experience also support logistics for on-site and virtual AHA member group meetings.

Essential Functions include but are not limited to the following:

• Serve as the primary internal point of contact for assigned Member Engagement Teams (METs) coordinating team meetings preparing materials and maintaining ongoing documentation of engagement goals and account plans.
• Develop and deliver analytics reports for Member Engagement Teams highlighting key themes trends and actionable opportunities.
• Monitor and help coordinate status to completion for member engagement goals.
• Coordinate logistics for virtual and on-site meetings of assigned AHA member groups. Responsibilities include operating virtual platforms capturing meeting notes creating meeting summaries and liaising with external venue partners for in-person events.
• Provide project support for the collection and documentation of information for Executive Briefing Books.
• Support member email communications and convening registrations coordinating list management and email deployment.
• Maintain proficiency in data analytics tools and platforms. Contribute to continuous improvement in data governance and quality across the association.
• Actively participate in cross-functional initiatives contributing to the enhancement of member engagement processes protocols and interdepartmental collaboration.

We offer an excellent total compensation package which includes medical/dental coverage (PPO/HMO) vision care life insurance short- and long-term disability plans 401(k) tuition reimbursement paid vacation/holidays/sick days wellness programs and more!

The American Hospital Association (AHA) is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race color religion sex national origin disability veteran status and other legally protected characteristics. We will provide reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Era Veterans Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process please call and ask for the Vice President Human Resources and let us know the nature of your request and your contact information.

The AHA participates in the E-Verify Program. #LI-Hybrid

Required Experience:

Unclear Seniority