Application Configuration and Support Specialist

Minimum Qualifications:

Core undergraduate program in computer science information systems mathematics or related field or equivalent work experience AND a minimum of four years combined work experience in any combination of the following: designing and performing systems analysis developing and/or modifying programs for computer applications performing testing debugging and code review and assisting with analysis and design including 2 years technology related work experience.

-OR 4 years exp. as a Software Developer 2;

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Preferred Qualifications:

Titanium/Debt Manager application configuration

Kettle and ETL processing

SQL Query writing and Stored Procedure creation for MS SQL Server

SSRS development experience

Debt Collection experience

Change Management experience

Familiarity with Service Now ALM Octane and Sharepoint

Powershell

Job Skills: Information Technology Attention to Detail Critical Thinking Written Communication Interpreting Data

The Attorney Generals Office is a dynamic organization that offers career opportunities across many different disciplines to people from all backgrounds and do not discriminate in any way. All people are equal under the law and it is so at the AGO. This is a workplace where talent gains you entry and performance determines your career path. Staff can join and lead employee resource groups and participate in online or in-person events to learn about the experiences of others.

Employees of the Attorney Generals Office must have been in their current positions for at least 12 months in order to be eligible for consideration.

The Attorney Generals Office may fill additional similar positions as a result of this posting.

The Ohio Attorney Generals Office is an Equal Opportunity Employer.

Serves at the pleasure of the Attorney General per O.R.C. 124.14(B)(2).

AGO#:

Selected candidate(s) will be subject to the following background checks:
Criminal history
Driving record
Taxes
Drug Test

In addition an Internet search may be conducted of publicly available and job-related information through social media
(Facebook LinkedIn Twitter etc.) or through the use of search engines (Google Bing etc.).

Unless required by legislation or union contract the final candidate can expect to be paid at the lowest step in the pay range (pay range 15 step 1: $43.09/hour). As a Software Developer 3 you will receive a raise after six (6) months and yearly step increases until you reach the top level of the pay range. There may also be possible cost of living adjustments (COLA) and longevity supplements begin after five (5) years of state service.

The Ohio Attorney Generals Office has played a vital role in shaping Ohios past and present and the work it does today helps chart the states future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime assist the criminal justice community provide legal counsel for state offices and agencies and enforce certain state these and other capacities staff members interact with tens of thousands of Ohioans each year.

The Ohio Attorney Generals Office is currently seeking two experienced individuals for Application Configuration and Support in the Information Technology Services Section. The successful candidates will possess a considerable technical knowledge of program and application development the ability to perform systems analysis recommends application solutions and/or tests corrects and implements application configuration changes and creating and maintaining documentation. These positions will work a hybrid in-person/remote schedule. There may be changes to this schedule based on training and operational needs. The headquarter location is 30 E. Broad St. Columbus.

The successful candidate will perform the following duties which include but are not limited to:

Troubleshooting and Support:

• Diagnose and resolve issues related to application code and components including bugs performance problems and integration issues.
• Data analysis including collecting processing and research of data discrepancies
• Provide support for end-users and internal teams by addressing and resolving application-related problems. Including collaboration with end-users when determining a solution.

Subject Matter Expertise:

• Serve as a subject matter expert (SME) for application configuration and behavior providing guidance and insight into how configurations affect application performance and functionality.
• Stay updated on application updates new features and best practices to provide informed support and recommendations.
• Ability to impart knowledge in verbal and written communication

Collaboration with Development and QA Teams:

• Partner with developers to understand application functionality and assist in identifying and fixing configuration issues.
• Work with Quality Assurance (QA) teams to ensure that application configurations meet quality standards and that configurations are tested thoroughly.

Configuration Management:

• Manage and deploy configuration settings for applications to ensure optimal performance and compliance with organizational standards.
• Maintain configuration documentation and ensure that configurations are consistently applied across environments.

Deployment and Implementation:

• Oversee the deployment of configuration changes to various environments (e.g. development testing production) ensuring minimal disruption to users and operations.
• Coordinate with other teams to schedule and manage the rollout of new configurations or updates.

Documentation and Reporting:

• Create and maintain detailed documentation related to application configurations including change logs setup procedures and troubleshooting guides.

• Generate reports on configuration status issue resolution and application performance as needed.

Training and Knowledge Sharing:

• Provide training and support to other team members or end-users on configuration-related topics and best practices.

• Share knowledge and insights about configuration management tools and techniques.

At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off including vacation personal sick leave and 11 paid holidays per year
• Childbirth Adoption and Foster Care leave
• Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
• Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.