Senior Director, Product Management for AI & Data

T-Mobile is in pursuit of exceptional talent to join our executive team. Were committed to excellence and innovation and we are on the lookout for a leader who can steer our company towards new heights of this pivotal role you will be responsible for driving strategic initiatives and leading a talented team of professionals. The ideal candidate will possess a proven track record of success demonstrating a keen ability to navigate complex challenges and capitalize on emerging opportunities. As a key member of our executive team you will play a crucial role in shaping and executing our organizational strategy and contributing to our continued growth and market leadership. Join us in our commitment to driving innovation inspiring collaboration fostering a positive company culture and achieving unparalleled success.

Job Overview
The Senior Director of Product for AI & Data will spearhead the strategic vision development and execution of AI and data initiatives across T-Mobiles consumer-facing and micro-business applications. This role encompasses product leadership over AI capabilities data-driven applications ecosystem and the integration of the IntentCX platforma cutting-edge AI-powered customer experience system co-developed with OpenAI. The Senior Director will oversee a multidisciplinary team ensuring the seamless delivery of personalized proactive and data-informed products.
This leader will have successfully shipped AI-driven digital products to millions of consumers and have led large data product teams to deliver a product roadmap that achieves exceptional customer and internal products leading to impactful business outcomes - unlocking new ways to serve our customers.

Job Responsibilities:

AI & Data Product Strategy

• Oversee the development and deployment of AI-powered data products including IntentCX ensuring they meet business and customer needs.
• Integrate AI models and data pipelines into consumer-facing applications enhancing personalization and proactive service delivery.
• Create a Data-informed and AI-Enabled ecosystem spanning the delivery across verticals of AI Routines Data Tagging Reporting Data Products and Digital Capabilities & AI.
• Develop and launch Digital capabilities like NBA Infobot intelligence bot and journey bot. Ensure that we have the right tool sets for capabilities like A/B testing config management recommendation personalization.
• Evaluate and implement emerging AI technologies to maintain a competitive edge.

Strategic Leadership & Vision

• Define and execute the AI and data strategy integrating IntentCX to enhance customer interactions across all digital touchpoints.
• Collaborate with executive leadership to align AI & data initiatives with business objectives focusing on customer experience and operational efficiency.
• Champion the adoption of AI-driven decision-making processes within the organization.
• Deliver regular updates to senior leadership on product performance growth opportunities and challenges. This product team would work cross functionally with Business teams across digital marketing campaign management and CRM business reporting care & sales. The other stakeholders would be IT Product legal and privacy.

Customer Experience Enhancement through IntentCX

• Leverage IntentCX to understand customer intent and sentiment in real-time providing personalized solutions and proactive service.
• Utilize data from T-Mobiles Team of Experts (TEX) and customer interactions to train AI models enhancing service quality.
• Integrate IntentCX with operational systems to enable autonomous task execution with customer consent.

Team Leadership & Development

• Lead and mentor a cross-functional team including Directors and Senior Managers ensuring alignment with organizational goals.
• Foster a culture of innovation continuous learning and collaboration within the AI & data teams.
• Establish performance metrics and ensure the teams objectives are met.

Data Management & Analytics

• Ensure robust data governance practices maintaining data accuracy privacy and security.
• Develop analytics frameworks to derive actionable insights from customer data informing business decisions.
• Monitor and optimize data pipelines to support AI and reporting systems.

Cross-Functional Collaboration

• Work closely with product management engineering marketing and business intelligence teams to implement AI & data initiatives effectively.
• Translate technical capabilities into business solutions ensuring alignment with product roadmaps.
• Guide teams in leveraging AI models and data tools to drive key business outcomes.

Innovation & Thought Leadership

• Promote a culture of innovation by identifying and experimenting with new AI techniques and tools.
• Represent the company at industry events and forums as a thought leader in AI and data science.
• Collaborate with OpenAI and other partners to enhance IntentCX and explore new AI applications.

The Experience Youll Bring

• More than 10 years Product Management experience in an agile software product development environment preferably in a large consumer organization with millions of consumer applications and an advanced level understanding of AI-powered customer experiences.
• 5 years of experience in AI data platforms and analytics. Expertise in LLMs and Generative AI field.
• Experience leading digital applications and successfully launching AI-powered data products in the market at a large scale.
• Background working with engineering and a strong understanding of the role of engineering in product development.
• 10 years of experience in leading strategy innovation and data products.
• Advanced knowledge of data tools techniques and manipulation including cloud platforms programming languages and technology platforms.
• 5 years leading and developing teams of 5 or more Manager level direct reports with skip-level employees.
• Bachelors Degree in Computer Science Engineering IT or equivalent.
• Demonstrated experience driving enterprise data analytics and insights solutions and other technologies.
• Build lead mentor and inspire team(s); managing performance goals and development potential create and foster an environment that values and promotes autonomy skill mastery empowerment transparency innovation and learning.

Enough about what youve done. Lets talk about who you are.

• Ability to collaborate with stakeholders in both business and technology to anticipate interpret and challenge thinking when appropriate to align organizational goals and resources
• Develops and maintains culture process and consistent action for continuous improvement across Agile teams
• Assess the business impact of different solutions and the trade-offs between customer needs technology requirements and costs
• Strong communication and people skills
• Listen and understand a variety of points of view balancing concerns with data for better decision making
• Analytical problem solver; applies multiple technical solutions to application operational problems
• Collaborative yet influential
• Flexible self-starter and comfortable working in a rapidly changing environment
• Creative problem solver and solutions provider
• Ability to prioritize multiple projects; detail oriented and organized

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $207700 - $280900

Corporate Bonus Target: 35%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as qualifications and experience so the actual starting pay will vary within this range. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year.

At T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out .

Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.