Senior Manager, ServiceNow Platform
Senior Manager, ServiceNow Platform
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USD 147 - 203
1 Vacancy
Job Description
Join our global diversified pharmaceutical company enriching lives through our relentless drive to deliver better health outcomes to our patients. We are all in it together to make a difference. Be a part of a culture that doesnt just wait for change but actively creates itwhere your skills and values drive our collective progress and impact.
We are seeking an experienced ServiceNow Senior Manager to lead a team in delivering solutions on the ServiceNow platform. Youll shape strategy ensure excellent delivery and mentor administrators developers and analysts. As the ServiceNow Subject matter expert you will lead a global technical team and develop the SNOW application roadmap.
Responsibilities:
Lead a global team of developers architects and administrators.
Develop and implement strategic roadmaps for ServiceNow modules (e.g. ITSM ITOM HRSD SecOps).
Align platform capabilities with business needs by collaborating with senior stakeholders.
Oversee complete ServiceNow project delivery: design implementation and support.
Establish governance best practices and development standards.
Manage vendor and third-party relationships.
Monitor performance metrics to meet SLAs and ensure high user satisfaction.
Promote innovation and automation through ServiceNow.
Implement new capabilities and enhance existing functionality within ServiceNow.
Provide strategic guidance focused on operational excellence.
Conduct comprehensive ServiceNow implementation: configuration integration testing requirements gathering and solution design.
Work with users to refine business requirements and workflows.
Create reports and dashboards in ServiceNow.
Qualifications:
Bachelors Degree required
8 years of experience in IT including 6 years in ServiceNow development configuration and administration within a global enterprise environment
ServiceNow certification(s) in System Administration Application Development and/or Implementation
Knowledge of the ITSM/ ITIL Framework and ServiceNow Licensing
Working knowledge of ServiceNow components such as Service Catalog Change/Incident/Problem Management Asset Management CMDB Knowledge Release Management GRC SECOPS PPM etc.
Understanding of ServiceNow best practices and current features
Effective communication skills with all levels of staff and management both verbally and in writing along with customer service skills
Ability to manage network MID servers and technology toolsCapability to work independently with minimal supervision as well as collaboratively within a team
Competence to think objectively and creatively focusing on both details and larger issues
Adherence to defined procedures to ensure operational excellence system resiliency and compliance with security policies
Experience in managing a team is preferred
The range of starting base pay for this role is 147K 203K. Actual starting pay will be based on a wide range of factors including but not limited to relevant skills experience qualifications education and addition to base pay this position is eligible for participation in either (i) our annual bonus program or (ii) a sales incentive plan.
Benefits package includes a comprehensive Medical (includes Prescription Drug) Dental Vision Flexible Spending Accounts 401(k) with matching company contribution discretionary time off paid sick time tuition reimbursement parental leave short-term and long-term disability life insurance accidental death & dismemberment insurance paid holidays employee referral bonuses and employee discounts.
#LI-Hybrid
We are an Equal Opportunity Employer. EOE Disability/Veteran. We are committed to building diverse teams representative of the patients and communities we serve and we strive to create an inclusive workplace that cultivates collaboration.
Required Experience:
Senior Manager
Employment Type
Full Time
