Information Technology Trainee (PSIT)
Information Technology Trainee (PSIT)
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$ 58934 - 82927
1 Vacancy
Job Description
THE POSITION
- Please Note: a candidate maybe requiredto successfully pass a thorough background investigation including a criminal history check for job-related convictions fingerprinting polygraph test and a drug use history to be considered for this position.With supervisor approval incumbents may be eligible for intermittent remote work;however they must physicallyresidewithin the Sacramento region orhave the ability toregularly report to a City of Sacramento physical worksite with little notice.
The Information Technology Department is seeking a technically proficient and customer-focused IT Trainee. This position is responsible for ensuring smooth daily operations which includes serving as the first point of contact for troubleshooting hardware software and network issues while also contributing to the routine maintenance and upgrade of systems.
Key Responsibilities:
- Respond promptly to service requests by diagnosing and resolving issues related to computer systems software applications network connectivity and peripheral devices
- Provide system maintenance
- Install configure and upgrade computers software hardware and network equipment. Regularly perform system checks and preventative maintenance to avoid downtime
- Log and document all support requests and resolutions ensuring clear communication and follow-up for recurring issues
- Assist with onboarding & training including new user account setups and providing training for employees on software security protocols and new hardware devices
- Support collaboration and process improvement
- Work closely with IT team members and other departments to implement best practices streamline processes and introduce new technologies that enhance productivity and security
IDEAL CANDIDATE STATEMENTThe ideal candidate will be knowledgeable in computer systems and networks and thrive on helping people solve problems. The ideal candidate will possess technical expertise and interpersonal skills necessary to translate IT issues into clear actionable solutions for colleagues across all levels of the organization. Additionally the ideal candidate will have the experience skills and abilities below:
- Familiarity with troubleshooting hardware software and networking issues
- Problem solving and analytical skills
- A mindset that enables quick diagnosis and effective resolution of technical problems
- Experience in implementing long-term solutions and preventive measures rather than temporary fixes
- Organizational and collaboration skills
- Strong documentation capabilities including tracking issues and maintaining comprehensive support records
- Effective in team environments ensuring cross-functional alignment
- Proactive attitude toward keeping up with emerging technologies trends and best practices
- Willingness to learn and adapt contributing to ongoing process improvement
- Industry-recognized certifications (e.g. CompTIA A CCNA Microsoft Certified) are desired
Under supervision to learn and perform a variety of technical and analytical duties in any one of the following areas: application development customer support network administration and/or systems programming.
DISTINGUISHING CHARACTERISTICS
This is a trainee classification generally one year in duration for initial entry into a career path leading to one of six information technology analyst specialty areas: Programmer IT Support Specialist Department Systems Specialist Application Developer GIS Specialist. Incumbents receive training and perform routine tasks relative to the assignment for which they are training. Work is performed within established policy and procedure guidelines and under close supervision. As skills increase less supervision is received.
Positions allocated to the journey level in any of the specialty fields may be temporarily underfilled at the trainee level. After demonstrating the ability to learn and perform the duties qualified job incumbents may move to successively higher levels. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class.
SUPERVISION RECEIVED AND EXERCISED
Immediate supervision is provided by higher-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES
Systems programming/network administration assignments concern the developing testing implementing and maintaining mainframe mid-range micro client server software and hardware infrastructure and/or the connectivity capability between different platforms that manage information technology resources and support the execution of automated applications.
Customer Support assignments concern all activities associated with the support of end-users of electronic data processing systems. This includes such desktop support activities as installing new and replacement computers and peripherals resolving a variety of user problems and providing specialized training to help users become more productive with their information technology systems.
Applications development assignments concern designing developing testing implementing and maintaining mainframe mid-range micro client server business and process control applications by completing applications development life cycle activities.QUALIFICATIONS
Knowledge of:
- Principles of and current trends in information technology
- Information systems software and hardware technologies for mainframe server personal computer and client server environment
- General computer architecture including central processing unit memory allocation peripheral devices and input/output methodologies
- Basic principles of programming languages
Ability to:
- Understand and follow oral and written instructions
- Learn and understand the operational characteristics of medium to large-scale enterprise client/server and network systems
- Communicate effectively orally and in written format in a variety of situations and formats
- Exercise analytical skills in providing fact-based details to support ideas recommendations and analysis
- Reason logically use a variety of techniques to resolve problems manage time and resources concurrently handle multiple assignments and work under strict deadlines
- Coordinate and facilitate work with others
- Train and guide others
- Establish and maintain effective working relationships with others
EDUCATION AND EXPERIENCE
Any combination of education and experience that would provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be:
Education:
An Associates Degree or equivalent from an accredited college or university with a major in computer science information systems business information systems business administration or a closely related field.
OR
Professional certification in one or more fields of information technology.
Positions designated for the Systems Programmer Programmer or Application Developer assignments must have completed at least twelve (12) college-level semester units in programming languages.
Substitution:
Additional City of Sacramento experience may substitute for the education requirement on a year-for-year basis.PROOF OF EDUCATION
Should education be used to qualify for this position then proof of education such as but not limited to university/college transcripts and degrees should besubmittedwith your application andwill beat the time of appointment. Unofficial documents and/or copies are acceptable.
An applicant with a college degree obtained outside the United States must have education records evaluated by acredentialsevaluation service.Evaluation of education records will be due at time of appointment.
PROOF OFCERTIFICATION
Shouldcertificationand/or licensebe used to qualify for this position then proof ofsaidcertificationand/or licenseshould besubmittedwith your application andwill beat the time of appointment
SPECIAL QUALIFICATION
Driver License:
Possession of a valid California Class C Drivers License may be required at the time of appointment.
For positions where ability to drive is not an essential function the employee must be able to arrange reliable and timely transportation through private or public transportation for attendance at off-site meetings events and trainings.PROBATIONARY PERIOD:
Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status.
THE SELECTION PROCEDURE
Please note the City of Sacramentos preferred method of communication with applicants is via e-mail. As such please ensure you verify the e-mail address on your application and check your e-mailfrequently including your spam and junk folders. All e-mail notifications can also be accessed through the applicant inbox.
1. Application:(Pass/Fail) All applicants must complete andsubmitonlinea City of Sacramento employment applicationby the final filingdeadline;Employment applications must besubmittedonline; paper applications will not be accepted.
Employment applicationswill be considered incomplete and will be disqualified:
If applicants do not list current and/or past job-related experience in theduties area of theWork Experience section.Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week).
If see resume is noted in the Work Experience section; a resume will not substitute for the informationin the Work Experience section.
Proof of education such as but not limited to university/college transcripts and degreesshouldbesubmittedonlinewith your application.Proof of educationwill beat time of appointment.
Proof of certification and/or license should besubmittedonline with your application. Proof of certification and/or licensewill beat time of appointment.
Position/job titles will not be considered indeterminingeligibility for meeting the minimum qualifications for this position.
Ifyourerequesting Veterans credit a copy of your DD214 must besubmittedonlinewith your application oremailedto the Employment Officeby the final filing deadline.Informationregardingthe use of Veterans credit can be found in the Civil Service Board rules under rule4.9C.
Applicantsare responsible forattaching a copy of their DD214 to each position for which they apply.
2. Training and Experience Exam: (Weighted 100%) The questionslocatedat the end of the application are the Training and Experience (T&E) Exam.Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance level and progression of a candidates educationtrainingand experience. The exam score willdetermineyour ranking on the eligible list for this job. When completing the T&E questions please note:
Responses to the T&E questionsmustbesubmittedonline; paper questionnaires will not be accepted.
A resume willnotsubstitute for the informationin the T&E questions.
3.Eligibility: Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidates eligibility expires one year from the date of notification of a passing score for theInformation Technology Traineeexamination.
4.Screening Committee: (Pass/Fail) All candidates that pass the examination and are in one of the top three ranks will have their applicationforwardedto the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications asstatedon the job announcement for applications selected by the hiring department.
5.Background Process:If considered for appointment candidates maybe requiredto pass a backgroundinvestigation which includes a criminal history check fingerprinting polygraph test and drug use history.
6.Conditional Hire:Upon receipt of a conditional offer the selected candidate must complete and pass LiveScan/fingerprinting. If applicable candidates may also need to pass a pre-employment medical exam controlledsubstanceand/or alcohol test andpossessany required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.
QUESTIONS:
For questions concerning this job announcement and the application process:For technical support between 6 AM - 5 PM PT contact Live Applicant Support at .
Visit the City of Sacramento Human Resources Department website at an email to;or
Call the Human Resources Department at
Required Experience:
Intern
Employment Type
Full-Time
