Flexi Customer Service Agent

No Relocation Assistance Offered
Job Number#168364 - Overland Park Kansas United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care Personal Care Home Care Skin Care and Pet Nutrition. Our products are trusted in more households than any other brand in the world making us a household name!

Join Colgate-Palmolive a caring innovative growth company reimagining a healthier future for people their pets and our planet. Guided by our core valuesCaring Inclusive and Courageouswe foster a culture that inspires our people to achieve common goals. Together lets build a brighter healthier future for all.

The Flexi Customer Service Agent is responsible for delivering an exceptional customer experience to Hills customers and/or consumers. The role consists of interactions over phone email chat or other systems. The agent may handle a variety of responsibilities to include but not limited to placing special orders answering product technical or service questions troubleshooting issues that may be technical or service related addressing praise or complaints appropriately and maintaining account information. The candidate must also possess the ability to work cross functionally on various types of work during a shift. This is a Flex position for nine months. Eligible to apply for a permanent position 30 days prior to the contract end date or at the beginning of the ninth month of employment.

What You Will Do:

• Respond to research and resolve customer inquiries/issues

• Provide quality service and support for both Hills consumers and customers in a variety of areas including but not limited to product information registration and password assistance delivery inquiries technical issues EDI Platform assistance and finance questions

• Provide quality service and support in a variety of areas including telephone email chat social media and letter inquiries (complaints suggestions praise questions and issues) from pet owners retailers breeders field personnel etc

• Summarize and enter all data accurately and thoroughly in computer system following established guidelines

• Interact with build rapport and create goodwill across Hills stakeholders by applying Procedure Flows and escalating exceptions as needed

• Analyze personal performance metrics and amplify strengths and opportunities for growth

• Participate within team to identify strengths and process improvements

• Report system concerns help with issue identification submit IT ticket requests and conduct systems testing

• Provide quality service and support in a variety of areas including but not limited to more specialized services system testing refunds & exchanges website navigation and complete feeding calculations using Quick Reco

• Support marketing promotions with follow-up coupons delight bags and swag to pet parents

Required Qualifications:

• High School Diploma

• 3 years of Customer Service Experience

• Proficient in typing and customer service technology tools such as Google Suite C4C and/or SAP etc

Preferred Qualifications:

• Bachelors degree in business or related fields

Compensation and Benefits
Salary Range $38400.00 - $48000.00 USD

Pay is determined based on experience qualifications and location. Salaried employees may also be eligible for discretionary bonuses profit-sharing and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package including medical dental vision basic life insurance paid parental leave disability coverage and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employees hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion
Our journey begins with our peopledeveloping strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self is treated with respect and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender gender identity sexual orientation national origin ethnicity age disability marital status veteran status (United States positions) or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

For additional Colgate terms and conditions please click here.

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