Product Manager - Alerts Management Platform
Product Manager - Alerts Management Platform
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Job Description
You enjoy shaping the future of product innovation as a core leader driving value for customers guiding successful launches and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Digital Communications Alerts Platform you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader you are responsible for acting as the voice of the customer and developing well-designed product services that provide customer and business value. Utilizing your deep understanding of how to get a product off the ground you guide the successful launch of products measure performance and success and ensure top-tier client experiences. With a strong commitment to scalability resiliency and stability you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Were looking for a strong problem solver clear communicator and a team player who is experienced in managing highly complex platforms that are operational-critical for our customers.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Understand the complex landscape of customer needs user journeys and end-to-end customer experiences beyond our platform
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns maintains and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the products key success metrics such as cost feature and functionality risk posture and reliability
- Deliver on product strategy for alerts management platform that enables Chase customers to manage their alerts preferences in omni-channel experiences by designing and delivering fit-for-purpose APIs and backend platform processes.
- Establish controls and safeguards to ensure stability of the end-customers experience and enable consumption of data and insights at-scale
- Partner effectively with functional partners and stakeholders to deliver solutions in a collaborative manner. Identify potential roadblocks and help solve issues with appropriate transparency and timeliness.
Required qualifications capabilities and skills
- 5 years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle design and data analytics
- Proven ability to lead product life cycle activities including discovery ideation strategic development requirements definition and value management
- Experience in large-scale platform products processing large amount of complex data and supporting operation-critical functionalities for the customers and the firm
- Strong leadership and interpersonal skills with proven ability to partner effectively with stakeholders across functions and at all levels (business technology operations executives peer and staff).
- Strong problem solving skills and the ability to learn fast and effectively. Structured thinker effective communicator with excellent written and verbal communication skills for a variety of audiences across technical concepts and user-journeys
- Experience with LRCC considerations relevant in financial services and a controls-oriented mindset to protect our customers and the firm in a systematic manner
Preferred qualifications capabilities and skills
- Demonstrated prior experience working in a highly matrixed complex organization
- Experience in data analytics working with technologies and tools such as SQL Tableau Alteryx Adobe Analytics AWS Analytics Microsoft suite (PowerPoint Excel SharePoint) JIRA Confluence Tools Adobe Analytics
- Experience with agile product development techniques design thinking and continuous integration philosophies and practices for speed to market is a plus
- Consulting/Strategy and/or process improvement background
- Familiarity with the business services and offerings associated with Chase across Consumer and Business-facing lines of businesses
Required Experience:
IC
Employment Type
Full-Time
