The National Director Indigenous Solutions Operations will:

• Leverage National Client Management strategies and partnership with national client relationship leaders - identify develop and implement process improvements to streamline operations and enhance service quality across the Indigenous practices

• Identify technology needs and collaborate on upgrades or new system implementations

• Continuously promote the companys core values such as exceptional client-service and integrity to strengthen team alignment

• Ensure that all operational procedures adhere to legal standards and industry regulations

• Oversee team leaders and provide coaching and mentoring to support client/people escalations

• Work with team leaders to identify and address bottlenecks in workflows or processes creating solutions that empower leaders and enhance efficiency and morale

• Cultivate an environment of open communication where team members feel comfortable voicing concerns sharing ideas and providing feedback

• Identify high-potential employees to prepare them for potential new roles building a sustainable team structure and succession plan as we evolve our practice

• Leverage tools and insights to understand and support caseload capacity to align and manage appropriate staffing needs

• Lead recruiting efforts for new team members in collaboration with PC Talent Acquisition team including participating in interviews to ensure candidates have the necessary skills and cultural fit

• In partnership with HR review current onboarding procedures and provide leadership for new design as needed

• Manage onboarding programs for new hires ensuring they gain a thorough understanding of processes values and client expectations

• In partnership with HR and Enablement develop and implement ongoing training programs for team members to keep them updated on industry regulations technology changes and service protocols

• Encourage and support team members in obtaining relevant certifications and stay informed about developments in group benefit and retirement services

• Organize cross-training sessions to ensure team members can cover multiple roles enhancing flexibility and resilience in the team

• Review and update HR policy and standards in collaboration with PC Human Resources

• Collaborate with team members to set individual and team goals aligned with organizational objectives such as client satisfaction efficiency and compliance

• Conduct performance reviews of current team members to provide feedback recognize achievements and identify areas for improvement

• Foster a culture of accountability by defining clear performance expectations and supporting employees in meeting them

• Implement and/or help coordinate programs to recognize and reward high performance bonuses and recognition of employees

• Organize team-building events and activities to strengthen relationships promote collaboration and build morale including PAIR initiatives

• Foster a diverse and inclusive work environment where team members from different backgrounds feel valued and included

• Donation request coordination

• Approve expense reports from staff and office expenses

• In partnership with leadership across practices analyze budgets to track performance generate reports and share recommendations as needed

To be successful as the National Director Indigenous Solutions Operations youwill need:

• The ability to lead and Develop Others - Leading and Developing Others is leading encouraging inspiring and supporting others to develop confidence and capability to help them realize their full potential. It is a continuous effort focusing on the broader more long-term growth of individuals. A leader who encourages and inspires their team to grow to their potential understands the importance of promoting a culture of development.

• To lead change with the ability to foster a work environment that encourages creative thinking and the ability to maintain focus and determination in high pressure situations. While demonstrating good judgment a sense of urgency and commitment to high standards of customer service ethics regulatory compliance and business integrity.

• Resilience Able to function well in an environment where there are competing priorities multiple stakeholders and takes the initiative to enact solutions.

• Strong strategy and Program Planning skills able to take the bigger picture and break it down into manageable progressive steps to ensure progress is made on multiple projects.

• Excellent communication strengths written and oral. Ability to communicate clearly with purpose and able to adapt communication style appropriately to suit audience. Can effectively collaborate with senior executive stakeholders and their teams.

• The ability to drive for results using time and resources effectively to achieve desired results. Having determination in the face of obstacles to set and meet challenging targets and deliver the required business results. Demonstrating a high level of accountability reliability adaptability and innovation in accomplishing day to day work and long-term goals.

All-star candidates will have:

• 10 years of operational experience with a proven track record of achieving results

• Prior experience in insurance/benefits financial services or professional services sectors an asset

• Expertise amalgamating teams

• Experience working in a highly growth-focused organization.

Whats in it for you:

• Make a significant contribution to the ongoing growth of an industry-leading organization

• Extended health care and dental benefits.

• A retirement savings plan with company contributions.

• A suite of Health & Wellness offerings.

• Mental Health programs and support for you and your family.

• Assistance for the completion of industry designations.

Life Benefit Solutions a Division of People Corporation is a Group Insurance & Retirement Broker servicing Indigenous employers across Canada. We specialize in designing programs that support the unique needs of Indigenous and non-Indigenous employees and employers.

** Indigenous candidates are encouraged to self-declare **

We are committed to providing an inclusive accessible environment where all employees and clients feel valued respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and to creating an environment where every employeehas the opportunity toreach their potential. If you require an accommodation or an alternative format of any posting please reach out to.