Director, Technology Services Strategy & Planning
Director, Technology Services Strategy & Planning
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Job Description
Req Id: 425162
At Bell our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world innovative digital solutions and seamless customer experiences. Its all developed and delivered by the members of #TeamBell and were always on the lookout for people with great skills and experiences.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental social and governance initiatives you will feel good about the greater impact you will have making every day better for people as they connect work learn and play.
Join us. You belong at Bell.
At Bell we do more than build world-class networks develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.
Join Bells Technology Services team and help us reimagine the future of customer channel and employee experiences through innovation. We are partnering with world-class technology leadersincluding Google ServiceNow and Salesforceto unlock cutting-edge platform capabilities embed AI across our operations and boost our agility. We are looking for a customer and technology obsessed leader who can drive our Technology Services strategy and planning function.
Key Responsibilities
As Director Technology Services Strategy & Planning you will play a critical role in defining and driving our technology vision through leadership of the following functions:
- Strategic Planning
- Lead bi-annual strategic planning cycles and deep dives with outputs for C-suite leaders
- Drive cross-functional development execution and optimization of Bells Technology Services team strategy
- Define and scale AI-first ways of working and solutions within and across teams
- Lead ongoing cultural transformation across Bell
- Executive Planning
- Develop EVP & SVP presentations for internal strategy reviews and annual board meetings
- Consult on range of other executive materials
- Stakeholder Management & Team Leadership
- Effectively communicate and collaborate with senior management business unit leaders and other stakeholders to ensure alignment on strategic priorities
- Lead mentor and develop a high-performing team of strategists and advisors
- Foster a collaborative and innovative team environment
What will you bring
- Growth Mindset: You believe in continuous learning improvement and adaptability. You embrace challenges and view setbacks as opportunities for growth
- Technology Expertise: Demonstrate a strong understanding of and willingness to learn about digital technologies and platforms with experience in Salesforce ServiceNow Google and/or AI preferred.
- Customer Focus: You are passionate about delivering exceptional customer experiences.
- Problem-Solving: You excel at solving complex problems crafting compelling narratives and finding efficient automated solutions.
- Strong Communication: You possess excellent written and verbal communication skills with a meticulous attention to detail and ability to drive consensus on proposed solutions.
- Analytical Mindset: You thrive on identifying areas for improvement possess strong analytical skills and are comfortable working with large datasets.
- Adaptability: You embrace ambiguity and can confidently present recommendations for next steps.
- Organization & Time Management: You are highly organized adept at prioritizing tasks managing multiple projects and meeting deadlines with accuracy.
Critical Qualifications
- Bachelors degree in business administration engineering or a related field; MBA preferred.
- 8 years of experience in technology strategy management consulting or a related field.
- Proven experience developing and implementing successful technology strategies.
- Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
- Excellent communication presentation and interpersonal skills.
- Excellent project management and change management skills ideally in large-scale transformation
- Experience leading workshops whiteboard discussions technology roadmaps and customer consultations
- Bilingualism is an asset (English and French)
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status:Regular Term - Full Time
Job Location: Canada : Ontario : Toronto
Canada : Ontario : Mississauga
Canada : Quebec : Montreal
Canada : Quebec : Verdun
Work Arrangement: Hybrid
Application Deadline: 08/01/2025
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaON Toronto
Bellone of Canadas Top 100 Employers.
Required Experience:
Director
Employment Type
Full Time
