Member Care Representative
Member Care Representative
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Job Description
TRANZACT - Member Care
The primary responsibility of the Member Care Representative is to obtain all necessary information from a client after an insurance application is submitted to an insurance carrier. The information is provided to the insurance carrier underwriter in order to obtain an approval for the insurance policy purchased. This individual works on the Case Team and reports to the Performance Manager. He or she must be comfortable identifying adjusting adapting to and/or correcting various complex scenarios. The Case manager must maintain client confidentiality and possess a high level of addition this individual should provide exceptional customer service and take ownership of the client relationship by responding to client needs and focusing on optimal solutions.
Qualifications
What You Need for this Job
1 year of customer service experience
Ability to communicate clearly specifically when on the phone using a headset
Computer proficiency in a Windows setting including Microsoft Office email and internet access.
Understand and utilize company provided computer and telephony systems
Excellent communication skills to use throughout all levels of the organization
Comfortable and competent in both written and oral communications
Results-driven attitude
Focus on details accuracy and client resolution
Possess accurate record keeping writing and grammar skills.
Other Required Skills and Abilities:
Work independently
Adapt quickly to change
Strong reasoning skills
Strong problem solving abilities
Ability to multi task
Must be able to apply ethical reasoning to a variety of scenarios
Detail oriented
What Wed LOVE to See!
Call center retail or other customer-focused business experience
Analytical mind with a solution-based mentality
Positive helpful attitude
Pleasant and friendly speaking tone
A team player mentality
The ability to be persuasive when necessary
Receptive to giving and receiving mentorship guidance
Required Experience:
Unclear Seniority
Employment Type
Full-Time
