Certified Public Manager
Certified Public Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities:
Serve as a strategic partner senior advisor and operational leader to the IT Director in the Office of Digital Transformation to advance customer-first technology initiatives
Act as the backup to the IT Director in internal department meetings stakeholder meetings and public engagements
Lead civic innovation strategies that prioritize digital inclusion and user-centered design
Coordinate executive communications project alignment and strategic initiatives across ODT teams
Oversee the planning and delivery of key community engagement programs and civic tech collaborations
Liaise with external partners including but not limited to constituents community organizations nonprofit organizations colleges and universities and the tech industry
Oversee teams responsible for user experience (UX) customer research stakeholder engagement vendor relations and public feedback systems
Manage community/customer engagement strategies including Neighborhood Planning Unit meetings tech road shows/town halls neighborhood and civic association meetings and departmental outreach
Familiarity with local government operations and civic/community engagement processes
Lead the development of programs that gather analyze and implement feedback from residents visitors and city departments
Manage communication and media projects aimed at showcasing AIM to the public via podcasts a newsletter social media etc...
Manage communications training and customer service improvement programs
Drive performance improvements based on user satisfaction metrics and service delivery benchmarks
Represent the Office of Digital Transformation in cross-agency meetings civic discussions and external forums
Hybrid work schedule with some required in-person attendance
Must be available for evening and weekend community engagements as needed and scheduled in advance
(Work schedule will be adjusted to ensure that hours do not exceed 40 hours per week)
Additional Information :
Why Join Us
InstantServe offers a dynamic work environment where you can make a significant impact on the healthcare industry. We provide competitive compensation opportunities for professional growth and a supportive team culture. All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
