Communication Manager, Partner Comms, Americas DSP Communications

Do you want to support Amazons mission to build the worlds safest most efficient and sustainable delivery network by helping our Delivery Service Partners (DSPs) retain safe satisfied and engaged teams of drivers We are looking for a Communications Manager DSP Partner Comms that works to support 2500 DSPs who employ 175000 Delivery Associates (DAs) operating Prime-branded vehicles on road delivering tens of millions of packages per week through our Last Mile delivery network. Specifically this candidate will be responsible for building and supporting best-in-class communications and content to internal partners that interact with these DSPs ensuring these internal teams are equipped to best support DSPs in their day-to-day success.

The ideal candidate must be a communicator with business acumen and writing ability. Exercising judgment in narrow timeframes particularly by injecting logic and care into strategic communications targeted at internal partner teams is critical.

You will insist on high standards regarding DSP-facing communications and content. You will Earn Trust with multiple cross-functional partners including program managers product managers and business leaders. You will bring in fresh ideas to simplify and scale our communications processes. You will have a passion for storytelling as there are so many wonderful stories to be found in this innovative space. Our environment is fast-paced and requires a candidate who has a high Bias for Action and thrives in ambiguity.

Key job responsibilities
Support a multi-channel content strategy including written communications executive messaging infographics and video
Translate complex messaging into simple and easy-to-understand content
Scale our partner communications to reach new audiences in new ways such as station teams and RFMs. Continue up-leveling Business Coach communications.
Interview DSPs and internal partners to build advocacy stories to promote the program as entrepreneurial opportunity of choice
Monitor and measure the effectiveness of communications


A day in the life
We write a lot and are right a lot! We respond to business needs and develop messaging for change announcements. We also interview DSPs and DAs to build compelling spotlight and advocacy stories. We own multiple channels by which we communicate to our DSP Owners including the Communication Center Email and SMS. We communicate to DAs through the DA In-App News Feed built within their Amazon Delivery App.

About the team
The Americas DSP Comms team is made up of 15 high performing leaders. Even though we are based in different cities across the U.S. Canada Brazil and Mexico we have a highly inclusive and collaborative culture. We approach each other with respect and humility and have fun every day by doing ice breakers sharing memes and hosting interactive team building events. DSPs & DAs count on us to provide helpful and trustworthy information so they can operate their business efficiently and focus on what matters most to them i.e. building a safety-first culture developing their team and delivering millions of smiles in their communities.

- 5 years of professional non-internship marketing experience

- High attention to detail particularly when it comes to proofing copy and content
- Polished written communication skills
- Strong project management skills and experience including managing internal stakeholders and multiple projects at once

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.