Customer Service I
Customer Service I
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$ 45000 - 55000
1 Vacancy
Job Description
Responsibilities / Tasks
GEA Group founded in Germany in 1881 is a global leader in engineering solutions serving industries such as food and beverage pharma dairy and more. With over 18000 employees worldwide and a strong U.S. presence since 1929 GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA were not just building equipment were building lasting careers with an average employee tenure range from 5 to over 11 years reflecting the strong culture growth opportunities and support we provide.
Working at GEA Group has significant benefits:
- Start strong Medical dental and vision coverage begins on your first day
- Recharge and refresh Enjoy 12 paid holidays including a flexible floating holiday and 136 hours of PTO to relax or explore
- Invest in your future A 7% 401(k) employer match helps grow your retirement savings faster
- Keep learning Take advantage of tuition reimbursement to further your education or skillset
- Live well Our wellness incentive program rewards healthy habits
- Get support when you need it Access to a confidential Employee Assistance Program for personal or professional guidance
- Save smart Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses
Customer Service Specialist
Location: Fresno CA
Department: Customer Support / Order Fulfillment
Full-Time On Site
Join GEA Group where precision service and innovation come together to power success.
We are seeking an organized and detail-oriented Customer Service Specialist to join our growing this pivotal role you will ensure the accurate and timely processing of customer orders and support seamless communication between our sales team dealers and fulfillment departments. Your attention to detail and dedication to customer satisfaction will help drive efficient sales operations and ensure our customers receive the highest level of service.
Key Responsibilities
- Order Management: Receive review and enter customer orders with precision ensuring all pricing product codes and protocols are correctly followed.
- Collaboration: Partner with sales and customer service teams to confirm order details troubleshoot issues and keep all stakeholders informed.
- Inventory Coordination: Work with inventory control to monitor stock levels and prevent fulfillment delays.
- Documentation & Reporting: Maintain organized records of orders invoices and shipping documentation; generate reports to aid decision-making.
- Quality & Accuracy: Conduct checks to verify that orders meet customer specifications and address discrepancies swiftly.
- Process Improvement: Identify opportunities to enhance workflows and provide feedback on system and procedure improvements.
Your Profile / Qualifications
What You Bring
- High school diploma or equivalent (Associate or Bachelors degree a plus)
- 5 years of experience in customer service order processing or a similar role
- Strong data entry and organizational skills
- Excellent written and verbal communication
- Proficiency with Microsoft Office Suite and order management systems
- Problem-solving mindset and ability to manage multiple priorities
The typical base pay range for this position at the start of employment is expected to be between $45000 - $55000 per year. GEA Group has different base pay ranges for different work locations within the United States.
The pay range is not a guarantee of compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors including skill set experience location qualifications and other job-related reasons. You may be eligible for additional rewards such as discretionary bonus (based on eligibility) and/or equity awards.
GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age sex race color religion world view national origin genetics disability gender identity marital status sexual orientation veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.
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Employment Type
Full-Time
