Fulfillment Coordinator
Fulfillment Coordinator
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Job Description
Applications will be accepted until 9:00am on Wednesday 6 August 2025 EDT
Salary Grade: Level 13 - $64251 in starting year
At the core ofDoctors Without Borders/Mdecins Sans Frontires (MSF) Canadas identity is a commitment to medical ethics independence neutrality and go where peoples medical needs are greatest. These ideals have driven every aspect of our work from medical care and logistical coordination to finance and communications since MSF was established in 1971.
The Fulfillment Coordinator is responsible for providing superior customer support to our donors supporting the Supporter Services team by handling escalated donor care situations providing guidance as needed and acting as the primary point of contact with our external fulfillment vendor. They will oversee all in-house donation processing and acknowledgements and contribute to maintaining data health in respective donor management systems.
MSF Canada is looking for someone who will be responsible to:
- Provide support and guidance to our in-house Supporter Services Representatives via training coaching and scheduling of priorities
- Support in-house administrative duties including but not limited to receiving coding and handling fundraising mail and donation processing
- Fulfill cards certificates and promotional assets
- Liaison with fulfillment vendor to deliver on service level agreements related to our business practices and identify efficiencies on how we do business
- Maintain establish and promote best practices and standards for a positive donor experience with a drive to constantly improve
- Directly support the department with escalated donor issues such as complaint escalations troubleshooting and problem resolution
- Process donation and updates donor record and actions and oversee data entry to ensure accuracy and ensures the information is updated during any point of contact
- Train and coach Supporter Services Representatives on MSF content systems and processes
A complete detailed job description is availableHERE.
The successful candidate will bring to MSF Canada:
- Demonstrated working knowledge of donor management systems
- Experience in customer care gift administration fulfillment or gift processing
- Solid computer skills with proficiency in Microsoft Office Suite
- Experience in vendor relationship management
- Education or training in Fundraising Customer Service or a related relevant field
- Proficiency in English with exceptional copy writing and editing skills
MSF Canada will provide:
- Starting 4 weeks of vacation per year
- Access to an Employee and Family Assistance Program (EFAP)
- Flexible work hours and a hybrid working model (minimum 40% in office)
- An accessible open concept shared office space with bookable workstations (consisting of sit/stand desks swivel chair laptop with dock and double monitors) and various sized meeting rooms
- A commitment to incorporating equity diversity and inclusion in everything
- 5% RRSP contributions (no employee matching required)
- Health Spending Account
- Lifestyle Spending Account
- Group insurance (Life Dependent Life AD&D)
- Peace of Mind plan (prescription drugs accidental dental hospital care etc.)
- Annual professional development budget
- A positive and innovative office culture is based on core values of humanity integrity and results
Candidates must be legally authorized to work in Canada; MSF Canada is not able to support or relocate candidates from outside Canada.
Any questions or concerns regarding accommodation and accessibility may be addressed to.
Required Experience:
IC
Employment Type
Full Time
