Clinician Support Agent - San Francisco

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At iRhythm we are dedicated self-motivated and driven to do the right thing for our patients clinicians and coworkers. Our leadership is focused and committed to iRhythms employees and the mission of the company. We are better together embrace change and help one another. We are Thinking Bigger and Moving Faster.

iRhythm is currently seeking a Clinician Support Agent to join our dynamic team at our San Francisco CA locations/Hybrid. This is for days evenings or night shift positions. We thrive in a fast-paced and collaborative work environment driven by our passion for delivering innovations that enhance healthcare quality and improve patient experience. We are inviting like-minded individuals to contribute to our mission and join our team today!

What You Will be Doing

As the Clinician Support Liaison for our accounts and patients your role will involve the following responsibilities:

• Act as the primary communicator via Phone Outlook ZioReports and Salesforce between our Cardiac Technicians and external cardiac accounts including hospitals clinicians and actual patient populations.
• Effectively communicate ECG abnormalities by adhering to physician notification protocols and notifying physicians/clinical personnel as required.
• Perform account follow-ups for additional clinical information such as pacemaker settings and cardiac clinician contact information.
• Utilize clinical case management ticket systems to respond act and update case status.
• Verify process notification MDN criteria and ensure completeness of reports.
• Foster communication with internal work partners (e.g. cardiac technicians) and external customers (e.g. hospitals and clinicians).
• Meet or exceed the defined performance metrics for the role encompassing both productivity and the quality of managed cases.
• Adhere to HIPAA (Health Insurance Portability and Accountability) Guidelines and Good Clinical Practices.
• Maintain compliance with job-specific proficiency requirements.
• Undertake other duties as assigned.

What We Need to See

• An associate degree and a minimum of 1 year of related customer service call center OR a high school diploma and a minimum of 2 years of customer service call center preferably in the medical industry.
• At least two days a week of in-office attendance at our San Francisco CA IDTF. This is subject to change per business need.
• Able to work alternating weekends and shifts.
• Prior experience in a healthcare environment preferably in EKG interpretation.
• Proficiency in medical terminology.
• Technical proficiency with case management (CRM) systems and Microsoft Office especially Outlook Microsoft Teams and Microsoft Word.
• Strong verbal and written communication skills.
• Flexibility and adaptability to handle a fast-paced growth-oriented company environment.
• Customer-focused mindset demonstrating professionalism in challenging situations via phone email and online interactions.
• Positive attitude and team player
• Successful completion of new hire training requirements
• Knowledge of medical terminology specific to Cardiology
• Able to be CCT certified within 120 days of hire (maximum 3 attempts)
• Demonstrated interest and desire to learn rhythm analysis and interpretation

Ways to Stand Out

• Excellent attention to detail
• Positive attitude and team player
• Ability to use critical thinking skills
• Solution-minded with independent thinking and sound judgment skills.
• Engaged and motivated with a magnificent work ethic and a desire to provide high-quality outcomes (reports) to our clients and patients.

Why iRhythm

• Collaborative & Supportive Team: Join a passionate group of professionals committed to making a positive impact on patient care.
• Growth & Learning: Take advantage of opportunities to further develop your skills in ECG interpretation and cardiac care.
• Hybrid Flexibility: Work remotely while staying connected with your team in a flexible work environment.
• Mission-Driven: Contribute to innovations that improve the quality of healthcare and the patient experience.

Whats In It For You

This is a regular full-time position with a competitive compensation package and excellent benefits including medical dental and vision insurance (all of which start on your first day) health savings account employer contributions (when enrolled in a high deductible medical plan) cafeteria plan pre-taxed benefits (FSA dependent care FSA commute reimbursement accounts) travel reimbursement for medical care noncontributory basic life insurance & short/ long term disability. Additionally we offer:

• Emotional health support for you and your loved ones
• Legal/financial / identity theft/ pet and child referral assistance
• Paid parental leave paid holidays travel assistance for personal trips and PTO

iRhythm also provides additional benefits including 401(k) (with company match) an Employee Stock Purchase Plan pet insurance discount an unlimited amount of Linked In Learning classes and so much more.

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