Visitor and Member Services Coordinator
Visitor and Member Services Coordinator
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$ 45926 - 50717
1 Vacancy
Job Description
Description of Work
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Application Process
Please watch our videoherethat walks you through each step of the application process.This position is located at:
374 Airport Rd
Manteo NC 27954
Primary Purpose of this Position:
The North Carolina Aquariums on Roanoke Island is seeking a dynamic efficient and enthusiastic individual to join our team as a Visitor and Member Services Coordinator. This position reports to the Aquarium Director is a key member of the Aquariums Leadership Team and has broad responsibilities for the Aquariums guest services security and safety and membership efforts.The Coordinator must have demonstrated strong leadership skills effective supervision/management abilities and familiarity in admission processes with emphasis in communications organization attention to detail time management and ability to work seamlessly across departments. This position must be comfortable in organizing leading recruiting hiring training and managing guest liaison admissions managers cashiers and security - all focused on providing an excellent level of customer service while supporting the Aquariums mission. The position must be able to follow enforce and at times develop policies to include visitor or member dispute resolution staff relations emergency first aid and safety and other sensitive communication challenges such as selling memberships promoting educational programs coaching and monitoring employees.
The Coordinator must be able to seamlessly navigate working with the Leadership Team the Aquarium the North Carolina Aquarium Society and DNCR as necessary for maintaining excellence in cash handling PCI compliance customer care and customer service.
Key Responsibilities include but are not limited to:- Supervising a full-time guest liaison one or more full-time admission managers/cashiers one or more full time security staff and part-time cashiers and security staff
- Ensuring that Aquarium visitors and members receive the best possible customer service and visitor experience
- Overseeing Payment Card Industry (PCI) compliance and training
- Coordinating administrative tasks reports and cash management of Visitor Services (Membership sales Special Events and Special Activities sales)
- Providing customer service training for all Aquarium staff and volunteers
- Developing and coordinating visitor survey and evaluation programs
- Processing visitor requests for information
- Overseeing all or part of school and group check-in/orientation
- Coordinating with the Education department all or part of education program and fieldtrip check- in
- Overseeing building security and visitor safety efforts
- Managing lost and found
- Serving as liaison to the North Carolina Aquarium Society to bolster the Societys presence through oversight of membership sales programs donations and activities
- Providing flexibility and efficiency through personnel support to the Admissions and Office staffs
- Maintaining and adhering to an annual departmental budget
- Excelling in effective friendly and professional personal communications
Position/Physical Requirements:
- Weekend evening and holiday work will be required.
- Must meet DNCR Fleet Safety Guidelines and have ability to obtain and maintain a valid drivers license issued from within the United States or be able to obtain one within 90 days of employment.
- Must be able to lift and carry 50 lbs.
- If selected for hire a background check will be completed prior to first day of work.
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Learn about the NC Aquariums:
Skills and Abilities / CompetenciesTo receive credit for your work history and credentials you must provide the information on the application form. Any information omitted from the application form listed as general statements listed under the text resume section or on an attachment will not be considered for qualifying credit.
Management Prefers:- Experience using point of sale (POS) software and equipment in a Zoo Aquarium Museum or other public or retail attraction venue.
- Customer service experience to include answering visitor questions responding to complaints and irate visitors and effectively communicating with the public and staff.
- Basic knowledge of creating accounting reports banking and maintaining a budget.
- Experience supervising leading and/or training to ensure policies and procedures are correctly followed.
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See for detail.
Bachelors degree from an appropriately accredited institution
AND
two (2) years of experience related to the area of assignment;
OR
an equivalent combination of training and experience.
Supplemental and Contact Information
Section/Unit Description:
The North Carolina Aquarium on Roanoke Islandis located in Manteo NC nine miles from the Atlantic coastline in Nags Head. The 61000 square-foot facility is sited on 16 acres overlooking the Croatan Sound and houses over 2200 animals. More than 280000 guests visit the aquarium each year to see a large array of sharks learn about sea turtle conservation participate in a variety of programs enjoy the beauty of the area and learn why North Carolinas waterways are so special.Agency Description:TheNorth Carolina Department of Natural and Cultural Resources (DNCR)takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state including 27 historic sites seven history museums two art museums five science museums four aquariums 35 state parks four recreation areas dozens of state trails and natural areas the North Carolina Zoo the State Library the State Archives the N.C. Arts Council the African American Heritage Commission the American Indian Heritage Commission the State Historic Preservation Office the Office of State Archaeology the Highway Historical Markers program the N.C. Land and Water Fund and the Natural Heritage Program. The Departments vision is to be the leader in using the states natural and cultural resources to build the social cultural educational and economic future of North Carolina. Everyone is welcome. For more information please visit . We encourage you to apply to become a part of our team.
The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge skills and abilities without regard to race religion color national origin sex pregnancy gender identity or expression sexual orientation age (40 or older) disability National Guard or veteran status genetic information political affiliation or political influence.
Application Process
Please watch our videoherethat walks you through each step of the application process.Be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. See Resume or See Attachment will NOT be accepted.
Information should be provided in the appropriate areas to include the following: Education including high school and all degrees obtained Work Experience and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions you must provide supporting information within the Work Experience section of the application to support your answers.
If multiple applications are submitted to an individual posting only the most recent application received prior to the closing date will be must be submitted by 5:00 PM on the closing date.
Due to the volume of applications received we are unable to provide information regarding the status of your application over the phone. To check the status of your application please log in to your account. Upon the closing date applications are Under Review and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks.Degree/College Credit Verification
Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. If you have student loans becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. to learn more.
Veterans and National Guard Preference
Applicants seeking Veterans Preference must attach aDD Form 214 Certificate of Release or Discharge from Active Duty along with the state application.
Applicants seeking National Guard Preference must attach an NGB 23A (RPAS) along with the state application if they are a current member of the NC National Guard in good standing.
Applicants who are former member of either the NC Army National Guard or the NC Air National Guard with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22 along with the state application.
ADA Accommodations
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA) DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment DNCR will ensure that persons with disabilities or known limitations covered by the PWFA are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process please contact the person indicated below.
Employment EligibilityIt is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).Sign On Bonus Eligibility
To be eligible for a sign-on bonus the candidate must not have worked as a probationary permanent or time-limited employee in the last 12 months as an employee in North Carolina state government including without limitation the judicial system state executive branch agencies and the university system subject to the State Human Resources Act.
NEOGOV Technical Assistance
If you are having technical issues logging into your account or applying for a position please review the Get Help/FAQs information on the website. If you are still experiencing technical issues with your application please call the NEOGOV Help Line at .
CONTACT INFORMATION:
N.C. Department of Natural and Cultural Resources
Division of Human Resources
Mike Peele
109 E. Jones Street Raleigh NC 27699
Phone:Required Experience:
IC
Employment Type
Full-Time
Key Skills
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