Part Time Customer Service Rep
Part Time Customer Service Rep
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Salary Not Disclosed
1 Vacancy
Job Description
This Part Time Customer Service Representative position will assist inbound callers with program inquiries and website utilization. Reliability and flexibility are both crucial for this role. Full training is provided!
Regular Weekly Shifts:
- Saturdays from 3:00pm to 8pm/close
- Sundays from 10:30am to 3:30pm
- Additional shifts may become available during the week as business needs arise
- Training will be Monday through Friday from 8am to 4pm and is approximately 2-3 weeks in duration
Compensation: From $18.00 per hour
Main Duties & Responsibilities:
- Answer inbound calls and emails from system users
- Perform outbound calling to program participants for proactive assistance
- Provide user support with the goal of first-call resolution drawing from training and assistive scripts
- Entering ticket information into a database including issue/action/resolution
- Additional data entry where required
Skills and Experience
- Strong proficiency with computers
- Excellent customer service skills
- Excellent verbal communication skills
- Efficient strong & professional written communication skills
- Work well independently and as part of a team
- Organized and detail oriented
- Strong ability to utilize resource documentation to provide inquiry resolutions
- Take ownership of and have a sense of urgency in resolving an issue
Requirements:
- High School Diploma or equivalent
- Clear/fluent English speaker with a positive demeanor
- Must be able to meet quality and customer experience expectations
- Ability to successfully complete training by meeting expectations for assessments knowledge checks and applying content
- Must be reliable & flexible
- Must have a quiet distraction-free work environment
- Must live within driving distance to office in Clifton Park NY
Part-time Benefits:
- Sick Time
- Employee Assistance Program
Please Note:
- All offers of employment for this and all positions at DiRAD Technologies are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates.
- DiRAD participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S.
- We are an equal opportunity employer. We do not discriminate based on race creed color national origin religion sex age veteran status disability genetic information gender identity or any other protected class.
- DiRAD Technologies Inc. is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at
Employment Type
Part-Time
