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At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.
Our world is changing faster than ever with increasing ambiguity and speed. We know the value of good research and design in helping our users adapt to these changing conditions making them safer and more efficient than ever. Our primary customer base includes Public Safety Enterprise and Business with products including portable and mobile communication and data devices.
As a User Research Manager you will lead and inspire a team of researchers dedicated to solving complex user challenges. You will be responsible for driving critical insights to the design team transforming deep user understanding into meaningful and impactful experiences.
You will guide your team with a strong foundation in both qualitative and quantitative research methods mentoring them in the observation of user behavior and the evaluation of system performance across diverse roles tasks and environments. A key part of your role will be to foster the teams growth providing leadership on both project execution and long-term career development.
In this highly collaborative role you will partner closely with our global Design Product Management and Engineering teams. Together you will investigate user needs behaviors and workflows using the resulting insights to envision and validate new solutions that exemplify sound user-centered design practices.
***Must include portfolio personal website or work samples demonstrating user-centered research experience to be considered for the position***
Recent examples from Motorola:
Scope of responsibilities:
Direct Research Strategy & Planning: Lead the creation of rigorous test plans and research materials to measure user and team performance across our portfolio of public safety and commercial products.
Shape User Understanding: Oversee the development and refinement of user profiles personas workflows and scenarios ensuring they accurately reflect user constraints and contexts.
Lead Research Execution & Communication: Drive the entire research lifecycle from project kickoff to leading compelling research readout sessions with key stakeholders and executives.
Influence Product & Design: Act as a key strategic partner in the design process providing expert guidance on core UI/UX principles and ensuring user needs are central to all concepts.
Translate Insights into Action: Champion the communication of research findings across the organization translating complex data into everything from rich narrative-driven stories to clear measurable design specifications.
Research Leadership: Proven experience planning and leading end-to-end research projects from rapid usability studies to long-term complex strategic initiatives.
Influential Communication: Exceptional written and verbal communication skills with a demonstrated ability to translate complex data into persuasive user stories and actionable insights for design product and leadership teams.
AI Experience Evaluation: Deep expertise in developing and applying novel methods to assess the usability utility and ethical implications of AI-powered features in user-facing applications.
AI-Assisted Synthesis: Experience leveraging AI tools to synthesize large-scale qualitative data uncovering deep insights and identifying new opportunities for innovation.
Predictive Insights & Strategy: The ability to interpret AI-driven predictions about user behavior and translate them into proactive data-informed customer experience (CX) strategies.
User Advocacy & Empathy: A deep-seated passion for understanding user needs with the ability to champion a user-centered perspective and instill that empathy across the entire team.
Cross-Functional Collaboration: Proven ability to build strong effective partnerships with a wide range of disciplines including UX/UI design product management and engineering to drive cohesive product development.
Strategic & Systems Thinking: An innate capacity to grasp complex systems workflows and technical challenges while maintaining a clear vision of the big-picture user journey and business objectives.
Cultural & Contextual Awareness: A rich appreciation for diverse cultures and end-user work practices ensuring research and design solutions are globally relevant and contextually appropriate.
Qualitative Data Analysis (QDA) & Research Repositories: Mastery of tools designed to synthesize qualitative data and build a scalable research repository. This is critical for managing insights across a team and demonstrating long-term value. Examples: Dovetail Condens EnjoyHQ etc
Target Base Salary Range: $86500 USD - $173000 USD
Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.
Note: Candidate must be in the Chicago office 1-2 times per week.
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Bachelors Degree with 5 years of research experience
AND 2 years of leadership experience
Our :
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.
Required Experience:
Manager
Full-Time