Business Process Manager

About AvePoint:

Beyond Secure. AvePoint is the global leader in data security governance and resilience going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25000 customers worldwide rely on the AvePoint Confidence Platform to prepare secure and optimize their critical data across Microsoft Google Salesforce and other collaboration environments. AvePoints global channel partner program includes approximately 5000 managed service providers value-added resellers and systems integrators with our solutions available in more than 100 cloud marketplaces. To learn more AvePoint we are committed to investing in our people. Agility passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career make an impact and own (y)our future. Unleash the power of you!

About the Position:

Were looking for a business-minded operator who thrives at the intersection of process design systems thinking and cross-functional this role youll own key GTM workflows like opportunity management licensing approvals and quoting with a focus on making them faster smarter and easier to scale.

You wont be configuring CRM or CPQ tools yourself weve got a Systems Architect and CRM admins for that. Your job is to define the problem design the solution and push the process forward with the right teams.

Youll work closely with our Manager of Global Sales Operations Systems Architect and lead CRM delivery efforts like partner across Sales Legal Finance IT and Marketing to drive end-to-end process alignment. If youre the kind of person who can take a messy process build a clean solution and get it over the finish line this is the role for you.

What Youll Do:

• Own and optimize end-to-end GTM processes including opportunity review license validation quoting workflows and revenue-critical approvals

• Translate business needs into clear structured requirements that can be executed by CRM and CPQ teams

• Work closely with our Systems Architect to align on solution design technical feasibility and system dependencies

• Lead scoped initiatives from intake to rollout; Including documentation stakeholder alignment testing and enablement

• Build scalable workflows that reduce friction increase accuracy and support internal compliance standards

• Maintain process documentation SOPs and training materials to ensure smooth handoffs and consistency

• Be a go-to expert for process design helping others understand how systems work and how to make them better

Who You Are:

Youre a business-minded problem solver who understands how systems work not because you build them but because youve spent years designing processes that run on them.

Youve worked in SaaS. Youve seen quoting fall apart CRM logic get messy and Sales Finance and Legal all speak different languages. Youre the one who brings it all together not by handling the backend plumbing yourself but by owning the process design writing clear business requirements and working closely with system admins to bring it to life.

You know when a workaround will do the job and when its time to rebuild the process entirely. Youre comfortable sitting in the messy middle between the problem and the solution and you know how to move things forward without making it more complicated than it needs to be.

Required Experience & Skills:

• 3 to 6 years in Sales or Revenue Operations or Business Process roles. SaaS experience highly preferred.

• Demonstrated experience writing business requirements and defining workflows across CRM and CPQ systems

• Familiarity with Microsoft Dynamics 365 or a comparable CRM including understanding of the opportunity lifecycle field logic approvals and triggers

• Experience working with DealHub or another CPQ tool ideally from a process owner or requirements perspective

• A strong listener who can go beyond surface-level asks to uncover root problems. You ask why until the real issue is clear then shape the right solution

• Confident project owner who can align stakeholders drive delivery and communicate effectively across teams

Why This Role Matters:

Youll be a key part of how we scale. Your work will shape how deals move how revenue gets booked and how teams collaborate. Youll reduce friction increase visibility and efficiency and help build smarter infrastructure for our global GTM teams.

This role is built to help Sales Ops and AvePoint scale effectively. If youre excited to drive meaningful change without starting from scratch wed love to talk.

Required Experience:

Manager