Customer Success Manager - Senior
Customer Success Manager - Senior
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Strategic influence and development of the existing business of the assigned OTC customers in order to increase the value added for the customer and the sales for the OTC
Comprehensive advice to customers regarding the first-time use of the OTC or the ongoing optimization of cloud usage (consumption push upselling)
Active participation in the respective vertical squad of the Open Telekom Cloud
Avoiding churn through proactive analysis and management of OTC customers
Supporting the ongoing optimization and further development of the customer success management of the Open Telekom Cloud
Supporting the customer-oriented service excellence culture in all areas of the customer success management of the Open Telekom Cloud
Ensuring customer satisfaction
Participation in the planning and forecasting processes
Transferring customer requirements to the OTC impediment and demand process
Supporting the further development of cloud handling support
Qualifications :
Completed degree in computer science engineering or comparable training or further education
Top knowledge and experience in the areas of cloud and IT architecture technology strategy sales and business development
Top knowledge and experience in the field of AI
Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise
Strong knowledge of market-relevant cloud ecosystems and experience with partners
Strong knowledge in the field of cloud (IaaS PaaS SaaS)
Knowledge of the offerings of AWS Microsoft Azure Google Rackspace
Development of cloud platforms/hybrid cloud solutions in which technologies developer tools APIs management and integration frameworks and processes are combined
High resilience adaptability to dynamically changing processes/startup mentality
Very good technical understanding of standardized service provision through platforms
Detailed knowledge of the processes and structures in your own company
Experience in international cooperation with Local Business Units and NatCos
High social skills ability to work in a team and integrate coupled with good assertiveness and the ability to work independently
Fluent written and spoken German and English
Willingness to travel nationally and internationally
Certifications required for the position
Agile methods such as Scrum Kanban DevOps or comparable certifications
Certifications recommended for the position:
DevOps Foundation
Language skills: English and German
Additional Information :
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
