Water Restoration Operations Manager
Water Restoration Operations Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 60000 - 65000
1 Vacancy
Job Description
Primary Role: Manage production operations ensuring jobs are completed according to SERVPRO production processes and procedures. Manage all aspects of Franchise production. Keep owner or General Manager updated on production. Manage and improve customer satisfaction including the resolution of customer complaints.
Results Expected: Production processes are performed according to guidelines. Documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Both internal and external communications are timely and effective. Jobs are completed either meeting or exceeding customer expectations. Production division annual initiatives are completed effectively.
1. Executive: Customer Satisfaction
Ensure production staff follows SERVPRO processes relating to customers and takes care of customer needs.
Identify and implement activities for incremental improvement.
Maintain quality production
Provide results with goal of consistent customer satisfaction and timely payments.
Ensure customer satisfaction
Handle and resolve customer conflicts.
Coordinate positive communication and problem resolution.
2. Executive: Client Satisfaction
Ensure client satisfaction.
Network and build relationships with centers of influence (COIs).
3. Production: Manage Production Operations
Manage production managers
Assign new jobs.
Evaluate job estimates to make sure all services are captured accurately.
Oversee and verify accuracy of job estimates resulting in improved profit margin.
Oversee resources for job scheduling.
Ensure effective job scheduling resulting in effective allocation of job staff vehicles and equipment.
Oversee completion of work orders.
Ensure compliance with job standards to achieve defined results in production divisions.
Confirm daily documentation of work ensuring all files are accurate and complete.
Manage production staff as necessary.
Maintain production personnel compliance with company policy.
Assume role of production manager as needed
Must have at least 2 years of management experience.
Benefits:
1. 6 paid holidays
2. 401K
3. Vacation pay
4. Health insurance reimbursement
5. Sick pay
Pay rate: $60000-$65000 Plus commission package
Picture yourself here fulfilling your potential.
At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.
Required Experience:
Manager
Employment Type
Full-Time
