ITIL Process Expert
ITIL Process Expert
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Job Description
We are looking for a ITIL Process Expert to support the implementation and harmonization of ITIL processes across multiple business entities within a large international organization. The ideal candidate will bring a hands-on approach to process design and optimization with the ability to adapt best practices to real-world operational needs.
Responsibilities:
- Design implement and optimize ITIL processes in a practical and business-oriented manner
- Harmonize ITSM practices across 35 entities to ensure consistency efficiency and scalability
- Configure and support ITIL workflows using the ManageEngine ITSM platform
- Collaborate with cross-functional teams to ensure alignment between IT processes and business objectives
- Provide training documentation and change management support to ensure successful adoption
- Promote a culture of continuous improvement and operational excellence
Qualifications :
- Proven experience in implementing ITIL processes in complex multi-entity environments
- Strong hands-on knowledge of ManageEngine ITSM or similar platforms
- ITIL certification (Foundation or higher) is required
- Excellent English communication skills both written and verbal
- Ability to work effectively in a multicultural and cross-functional environment
- Strong stakeholder management and problem-solving skills
Additional Information :
Benefits:
Full access to foreign language learning platform
Personalized access to tech learning platforms
Tailored workshops and trainings to sustain your growth
Medical Insurance
Meal tickets
Monthly budget to allocate on flexible benefit platform
Access to 7 Card services
Wellbeing activities and gatherings
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
