SCCM Desktop Engineer
SCCM Desktop Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Spektrum have a wide range of exciting opportunities in several global locations.
We are always looking to add great new talent to our team and look forward to hearing from you.
Spektrum supports apex purchasers (NATO UN EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services specialised aerospace and defence sales delivery and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.
Who we are supporting
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATOs member countries and its partners. The agency was established in 2012 and is headquartered in Brussels Belgium.
The NCIA provides a wide range of services including:
- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATOs communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATOs military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATOs mission to detect deny and defeat threats to its communication networks.
- Information Management: The NCIA manages NATOs information technology infrastructure including its databases applications and servers.
Overall the NCIA plays a critical role in ensuring the security and effectiveness of NATOs communication and information technology capabilities.
The program
Assistance and Advisory Service (AAS)
The NATO Communications and Information Agency (NCI Agency) is NATOs principal C3 capability deliverer and CIS service provider. It provides maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV and when required stand together in the face of attack under Article V.
To provide these critical services in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.
Role ID 2025-0111
Role Background
NATO Digital Workplace Centre (NDWC) part of NCI Agency provides simple yet innovative solutions that underpin the Digital Transformation of NATO by providing feature-rich Digital Workplace which enable NATO staff members to connect communicate and collaborate. Workspace service area deliver the following user-facing services to NATO Commands NATO Force structure and Nations in all 32 Allied Nations:
- Windows-based and iOS/iPadOS-based end user device provisioning management operation and lifecycle across multiple separate networks of different classifications and various form factors;
- Workstream collaboration including email and instant messaging server backend and client frontend provisioning management operation and lifecycle across multiple separate networks of different classifications.
The services integrate with other services such as print/scan/copy voice video-teleconference (VTC) collaboration portals and enable NATO-specific functional applications higher up the software stack.
Through several on-going streams of work in Q424 and onwards the services are rapidly evolving from using fully on-premise to a mixture of on-premise and public cloud technologies.
Role Duties and Responsibilities
- Package deploy monitor and troubleshoot applications and Microsoft updates in a timely manner
- Manage user and device collections with automation in mind
- Deploy monitor and troubleshoot hardware-specific updates (BIOS drivers)
- Improve the maturity of the IT Operations
- Develop implement improve and follow standard operating procedures and instructions on IT operation activities related to the MCM (former SCCM) system;
- Develop disseminate and improve instructions for Level 1 and Level 2 technicians.
- Perform on the job trainings as needed to team members Level 1 and Level 2 technicians.
- Assist with resolving and delivery backlog activities/ projects on Kanban system
- Provide minimum 2 Continued Service Improvement(CSI) in the area of work per 4 sprints.
Essential Skills Experience and Certifications
- They shall manage and be responsible for all Contractor personnel.
- They shall be knowledgeable and experienced in the nature of the tasks and activities of the Service.
- They shall possess valid Personal Security Clearances for the duration of the Contract performance.
- They shall be courteous and professional in dealing with NATO and Purchasers staff.
- They shall have sufficient knowledge in English language to allow smooth verbal and written communication.
- They shall strive to lower the rotation of personnel and maintain the same staff working under this SoW.
- The Purchaser will support the Contractors personnel with access to the IT systems as required.
- They shall handle the Purchasers furnished equipment (PFE) with due care.
- They shall operate the equipment following the manufacturers requirements.
- They shall minimize the impact to the end users during the execution of the work.
- They shall bring immediately to the attention of the Purchaser Point of Contact any issues preventing the execution of the work.
- They will report to and receive guidance from Purchaser Point of Contact on-site Service Owner and Service IT Operations Lead.
- They shall follow local site procedures to obtain physical unescorted access to the assigned work position and logical access to the networks in scope.
- They shall liaise with other Purchasers support teams as necessary.
- They shall use the Purchaser Information Technology Service Management (ITSM) ticketing system following the Purchasers procedures and observe relevant KPIs.
Working Location
- Braine-lAlleud Belgium
Working Policy
- Onsite
Travel
- Some travel to other NATO sites may be required
Security Clearance
- Valid National or NATO Secret personal security clearance
We never know what new opportunities might be just over the horizon. If this opportunity isnt for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.
Employment Type
Full Time
