Data System Administrator (Salesforce) - Data Management IV
Data System Administrator (Salesforce) - Data Management IV
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 71544 - 114492
1 Vacancy
Job Description
Department Information
This position is open to current Colorado residents only.
The Division of Aging and Adult Protective Services (AAPS) is one of four Divisions within the Office of Adult Aging and Disability Services. The Division exists to provide state leadership and supervision for all services (state county local non- profit etc.) in the administration and coordination of services to older adults to include oversight of all 64 county departments of social/human services in the administration of Adult Protective Services (APS) programs as well as the 16 Area Agencies on Aging (AAA) in the administration of programs and services funded by the Older Americans Act (OAA) and State Funding for Senior Services (SFSS).
The Division consists of the following management units that report to the Division Director:
State Unit on Aging (SUA);
Adult Protective Services and within the CAPS Check Unit (CCU) and APS Policy Unit and the System & Data Analytics Unit
Data Fiscal and Program Accountability functions are included in both programs.
APS administers both the statewide APS program and the CAPS Check Unit (CCU). The APS program provides supervisory oversight of 64 County Departments in the administration of APS. This includes providing training and technical assistance conducting monitoring and other quality assurance activities and establishing regulatory policy and program requirements. This also includes maintenance and support for the statewide APS Data system (CAPS) where caseworkers in all counties document all case records and other program operations. The CCU provides pre-employment background screening of CAPS supporting employers who hire individuals in positions providing direct care to at-risk adults. The APS System and Data Analytics team operates and maintains CAPS to ensure both county caseworkers and employers requesting CAPS Checks receive sufficient support and consistency of data system functionality.Description of Job
The CAPS Administrator is the delegated staff authority for maintenance of the Colorado Adult Protective Services data system (CAPS). This position will direct overall planning with respect to data system development and maintenance including acting as liaison between the APS unit the software vendor (Salesforce) and any other contracted vendor supports if applicable. This position will coordinate with leadership and the unit work lead to direct the daily work projects for CAPS maintenance to ensure that the APS unit provides timely accurate and adequate support technical assistance and training on CAPS to county APS programs. This positions main objective will be to ensure that the CAPS system meets the needs of APS caseworkers supervisors employers requesting CAPS checks and state management. This position is also responsible for establishing user competency requirements in coordination with the standards set by the APS training manager for APS certification. The APS unit must be able to effectively use the CAPS system to efficiently collect all information related to the case and provide output of that data through reports. The position will make recommendations to the unit lead and/or program leadership for strategic planning purposes.
Additionally as the CAPS Administrator you can expect to:- Provide technical consultation and assistance on data entry into the CAPS system to county caseworkers and monitor county use of CAPS to ensure program requirements are met
- Responsible for contacting counties to correct data entry omissions and errors updating user training materials as needed informing the work lead and/or management on CAPS operations concerns or solutions and resource allocation that may impact budget or policy and recommending policy and/or training needs identified through user documentation
- Complete CAPS system analysis and maintenance including but not limited to: 1) monitoring user requirements and competency/training standards; 2) user interface and functionality enhancements ; 3) reviewing policy changes that require CAPS updates; 4) Updating data entry options (fields screens); 5) Identifying and supporting solutions for system errors and failures including coordination with other CAPS administrators; 6) Monitoring and projecting system utilization needs; and 7) Creating/maintaining automated data reports
- Monitors user compliance with APS requirements regarding CAPS use in coordination with the APS data analyst and APS policy unit; interprets Adult Protective Services policy for county staff as it relates to CAPS
- Participates in the analyses of proposed legislation and builds data reports or gathers other information needed to determine fiscal notes and policy implications related to CAPS; and develops reports and training standards in CAPS to assess program compliance
- Determine statewide needs for APS staff training on CAPS; directs the development of curriculum and ensures delivery of CAPS user training events in coordination with the APS training manager and the other CAPS administrator
- This position is responsible for conducting other duties as assigned based on the needs of the Department the Office or the Division leadership
Minimum Qualifications Substitutions Conditions of Employment & Appeal Rights
Special Qualifications:
- Requires at least three years experience administering/maintaining a Salesforce data system
- Salesforce Administrator Basic Certification is required or must be obtained within 120 days of hire
Experience Only:Seven (7) years of relevant experience in data systemadministration IT support supporting Salesforce systems providingusertechnical assistance and training developing and enhancing data systems etc
OR
Education and Experience:A combination of related education and/or relevant experience in an occupation related to the work assigned equal to seven (7) years.
Preferred Qualifications:- Experience troubleshooting testing and debugging system functionality
- Experience developing and delivering training for system users
- Experience with reports and dashboards
- Technical writing skills to include experience writing and interpreting system and process documentation
- Experience providing support to system users through help desk tickets technical assistance and consultation
- Experience with Visualforce and Flows
- Experience monitoring updates and making changes to ensure compliance/continued functionality
- Experience with mail merges editing and writing templates
- Experience working with Salesforce communities
- Experience with Classic and Lightning
- Ability to work both independently and collaboratively with a team
- Strong written and verbal communication skills
- Strong customer service skills
Conditions of Employment:- ALL CDHS employees (non-direct contact):
CBI name check ICON Colorado court database Medicare fraud database Reference checks Professional License verification (licensure requirements) and drug screen (commercial Drivers license) - Current/Valid and unrestricted US Drivers License
- Travel: Travel may be required to conduct/attend training and program monitoring activities
Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position (3) provide the employee number from the applicants prior State employment. Absent extraordinary circumstances prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.
Appeal Rights:
If you receive notice that you have been eliminated from consideration for this position you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form signed by you or your representative. This form must be delivered to the State Personnel Board by email () postmarked in US Mail or hand delivered (1525 Sherman Street 4th Floor Denver CO 80203) or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the departments action.
For more information about the appeals process the official appeal form and how to deliver it to the State Personnel Board; go to; contact the State Personnel Board for assistance at ; or refer to 4 Colorado Code of Regulations (CCR) 801-1 State Personnel Board Rules and Personnel Directors Administrative Procedures Chapter 8 Resolution of Appeals and Disputes atunder Rules.
Benefits:If your goal is to build a career that makes a difference consider joining the dedicated people of theColorado Department of Human Services(CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety independence and well-being of the people of addition to a great location and rewarding and meaningful work we offer:
Strong secure yet flexible retirement benefits including aPERA Defined Benefit Plan or PERA Defined Contribution Planplus 401(k) and 457 plans
Employer supplementedHealth Savings Account
11 paid holidays per year plus vacation and sick leave
State of ColoradoEmployee BenefitHub Resource Center
Excellent work-life programs such as flexible schedules training and more
Remote work arrangements for eligible positions
*Some positions may qualify for thePublic Service Loan Forgiveness Program.
Supplemental Information
Need help with your application Click here.
For additional recruiting questions please contact
Our Values:We believe in a people-first approach:We prioritize the needs well-being and dignity of the individuals families and communities we serve. We commit to respect fairness and access in every decision policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.
Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility health and wellness and employee engagement.
We hold ourselves accountable: We take responsibility through our actions programs and results for the state of health and human services in Colorado.
Transparency matters: We are open and honest with employees our partners the Coloradans we serve and the public.
We are ethical: We abide by what is best for those we serve by doing what is right not what is easy.
Collaboration helps us rise together:We work together with all partners employees and clients to achieve the best outcomes for Coloradans.
The State of Colorado is an equal opportunity employerWe are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore we encourage responses from people of diverse backgrounds and abilities. The State of Colorado believes that equity diversity and inclusion drive our success and we encourage candidates from all identities backgrounds and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore in all aspects of the employment process we provide employment opportunities to all qualified applicants without regard to race color religion sex disability age sexual orientation gender identity or expression pregnancy medical condition related to pregnancy creed ancestry national origin marital status genetic information or military status (with preference given to military veterans) or any other protected status in accordance with applicable law.
ADA Accommodations:CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the application process interviewing completing any pre-employment testing participating in the employee selection process and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to our ADA Coordinator Nancy Schmelzer at or call 1-.
Additional Support For Your ApplicationToll Free Applicant Technical SupportIf you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first ensure your documents are PDF or Microsoft Word files and second close the document before you attempt to upload (attach) it
at location and rewarding and meaningful work we offer:
Required Experience:
Unclear Seniority
Employment Type
Full-Time
