Experienced Service Advisor
Experienced Service Advisor
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Job Description
At Bud Clary Auto Group a family-owned dealership network in Washington State our vibrant culture drives success. We maintain a high-performance workplace with exceptional customer service fostering loyalty and growth since 1959.
Our Longview service department is growing substantially and we are looking to add a Full-Time Experienced Service Advisor to our team. We have created a great working environment with strong service advisors a hands-on shop manager and many years of loyal customer base.
We strive to create a positive and challenging workplace that promotes excellence and achievement and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.
BENEFITS
- Comprehensive Benefits Package: Health dental vision and life insurance plus an employee assistance program.
- Retirement Plans: 401(k).
- PTO & Paid Holidays - PTO accrual starting from day one of employment - 1 hour of PTO for every 40 hours worked for the first year 1.63 hours of PTO for every 40 hours worked for years 2-9 and 2.39 hours of PTO for every 40 hours worked for 10 or more years of service.
- Employee discounts
- Referral bonus program
PAY
- This is a commission-based position with an expected pay range of $80000 to $120000 per year.
Responsibilities
- Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely friendly manner and obtains vehicle information.
- Writes up customers vehicle problems accurately and clearly on repair order.
- Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
- Refers to service history inspects vehicle and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications.
- Provides a complete and accurate written cost estimate for labor and parts.
- Establishes promised time. Checks with dispatcher if necessary.
- Obtains customers signature on repair order; provides customer with a copy.
- Establishes customers method of payment. Obtains credit approval if necessary.
- Notifies dispatcher of incoming work.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
- Implements and maintains a service marketing program.
- Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
- Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
- Keeps service department forms menus and pricing guides up-to-date.
- Explains completed work and all charges to customers.
- Implements a quality control process to eliminate comebacks.
- Maintains high customer satisfaction standards.
- Inspects all vehicles for body work informs customer if work is needed and provides an estimate for body work.
Qualifications
- Organized and friendly personality
- Juggle multiple sometimes competing priorities.
- Be on feet most of the day.
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid drivers license
Bud Clary Auto Group is proud to be an Equal Employment Opportunity Employer. We are dedicated to creating a workplace free from discrimination and harassment based on race color gender national origin age religion sex disability or any other protected status. This commitment extends to all aspects of employment including recruiting hiring placement promotion termination layoff and more. We uphold a harassment-free environment for everyone including vendors contractors and other non-employees.
Join our team and contribute to our legacy of excellence!
Location: Longview Chevy/Subaru
Required Experience:
Senior IC
Employment Type
Advisor
