USA - Operations Manager (Internal Only)

You Belong HereWherever in the World you find yourself.

We celebrate our wins as one team of many greatpeople!

With a vision for a connected world Inchcape relies upon the expertise diversity and global network of our over 3000 professionals spread across 60 plus countries and in over 240 offices to help our partnersconnect to a smoother smarter ocean.

We empower our people and our values are at the center of everything we do and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective we connect the world and see the bigger picture.

The Power of People we rely on the strength of local agent knowledge and relationships.

Progress we adopt new thinking and push for positive change in our industry.

We know what matters. We never stand still. We always reach formore.

#WeAreInchcape

Business Need / Purpose of Role:

The Operations Manageris responsible for overseeing Service Delivery Excellence to our Principals. Serves as the subject matter expert for operational matters and for support within the Region. Creating opportunities for operational improvement finding the strengths of team members and sharing best practices within the Port. The Operations Manager books relevant services and undertakes vessel boarding as required to support Operations Representatives.

Objectives & Measurement Key Responsibilities:

Service Delivery

• Ensure service delivery is provided to the highest standard by coaching Operations Representatives on customer service problem solving and being proactive
• Maintain a positive and collaborative culture.
• Establish and maintain relationships with government departments and agencies local authorities and stake holders
• Act on escalated matters that require an immediate response and engage in conversation with customers to address any issues or concerns
• Ensuring that employees have a common purpose and maintain a culture where the staff supports one another

Operations

• Advise Local Authorities on vessel details and liaise with Vessel Master and Principal Operator daily
• Acknowledge Appointments and Create PDAs
• Always perform accurate and timely updates of systems
• Monitoring and managing vessel activities to efficiently schedule Operations Representatives work activities
• Participate in recruiting activities to identify and evaluate candidates for promotion and hire as needed
• Develop and Maintain relationships with Local Vendors. Review and report their performance on a periodic basis
• Update Daily Handover and monitor email traffic for the office
• Ensure that all work is done meeting compliance and QHSSE standards

Financial

• Continually seek new methods to reduce operational costs and find efficiencies
• Full utilization of the Companys Operating Systems as per company operating procedures as directed by line manager

Knowledge Skills and Abilities:

• Must be Subject Matter Expert on Port Operations
• Must have knowledge of shipping documentation i.e. Bill of Lading
• Must have knowledge of local maritime laws rules & regulations of Mississippi River and US Gulf coast region
• Must be able to obtain a TWIC card
• Must have dependable transportation and possess a valid license
• Expertise in international federal state and/or local laws rules and regulations for operations and security (USA & IMO).
• Strong knowledge about the local market competitor and industry trends
• Demonstrated results performance leadership and organizational wise
• Ability to leverage internal and external relationships to expand business opportunities
• Strong verbal and written communication skills in order to communicate with a multinational network
• Strong business partner and relationship building capabilities across a diverse international group
• Quick thinking and comfortable in working in a fast-paced environment where each day brings new challenges
• A self-starter; happy to pitch into the day-to-day where necessary
• Must possess an advanced proficiency with Microsoft Word Excel PowerPoint SharePoint and Outlook
• Balance multiple tasks changing priorities & operate within a deadline-oriented environment

Education Qualifications Certifications and Licenses

Education/Experience:

• Bachelors degree in Maritime or Business Administrationor a related major from a public or accredited private academic institution desired.
• 2-4 years experience in general maritime industry (mostly vessel operations) with exposure to various commodities and vessel types utilized in the port of employment

Licenses:

• Expected to travel around specific port/terminal locations and surrounding areas and must possess their own reliable transportation a valid non-expired state drivers licenseand vehicle insurance coverage.
• Once selected for employment federal regulations require that the applicant must either undergo a federal background check as part of the Transportation Worker Identification Credential (TWIC) program or already possess a TWIC. The TWIC must be obtained within 30 days of appointment and be maintained for the duration of employment. For further program information visit:

Why Inchcape Shipping Services

We believe in building a diverse and high performing workforce that works together to provide our partners with the exceptional service they deserve. To reach the highest standards we depend on our people their welfare training and expertise. We realize the value of the diversity of our people and know that their unique experiences skills and passions strengthens the organization stimulates creativity and promotes the exchange of ideas helping you to build a rich and rewarding career.

What youll get:

We understand that different families have different needs which is why were always evolving our benefits to accommodate our employees.

Along with health and financial benefits our employees enjoy a variety of other perks tuition assistanceemployeeresource groups and collaborativeworkspaces some offices even welcome dogs.

In addition to our traditional benefits and perks we sponsor various events throughout the year. And weprovidea culturebased onlearningthe support of anengaged teamandan inclusive environment where all employees are valued.

We alsoencourage a better work-life balance with our flexibility. Whilewe know in-office collaboration is critical to our vision we recognize that not all work needs to be done within an office environmentfull-time. With consistent communication and digital collaboration tools Inchcape has enabledour employees to find a balance that feels fulfilling and productive for each individual situation.

• Generous time off and paid holidays
  • Three weeks vacation (immediately upon date of hire) 10 days Personal/Sick time 12 paid holidays
  • Paid parental leave
• Employee Assistance Program (EAP)
• Performance and Recognition You are rewarded for achieving success by merit increases and reaching milestones.
• Career growth and opportunities for promotions. We develop and hire from within!
• Plus much more!

We have you covered for anything life could throw your way.

Deciding where you want to work is an important decision. Choosing a company that support your professional and personal goals is essential. Inchcape provides the resources culture and leadership you need to be successful to build something youre proud of and take advantage of all the future holds.

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Whoyouare is whoweare.

Inchcape is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex disability age sexual orientation gender identity national origin veteran status genetic information family or parental status or any other status protected by the laws or regulations in the locations where we operate. Inchcape encourages applicants of all ages. As part of this commitment Inchcape will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed please emaildescribing the accommodation.

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