Service Writer - Evening - Montreal
Service Writer - Evening - Montreal
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Job Description
Title : Service Writer - Evening
Work location: Kenworth Montreal (7500 Rte Transcanadienne Saint-Laurent QC H4T 1A5)
Schedule : Monday to Friday 3PM tp 11:30PM
Salary: between 60-74K
Benefits :
- Permanent 40h/week ;
- Monday to Friday 3PM to 11:30PM (8h/day) ;
- Salary between 60-74K ;
- 2 weeks of vacation 1-2 additionnal weeks depending on experience ;
- 5 days of paid leave ;
- 12 statutory holidays ;
- Being paid weekly ;
- On-site parking ;
- Insurance (medical dental divison etc.) covered 100% by the employer ;
- Telemedecine and employee assistance program ;
- Registered Retirement Savings Plan (RSSP) ;
- School tuition fees reimbursement ;
- Be coached and mentored by experts in the trucking industry ;
- Professional development and career growth within the company ;
- Corporate events (Christmas Party Family Day event etc.).
Summary of responsibilities:
- Receive customers with eagerness by phone or in-person
- Open the repair orders by indicating the information related to the vehicle to be repaired
- Coordinate and book appointments according to workshop availability.
- Accurately record the clients requests on the Worksheet one operation for each request. Always indicate the Repair Type.
- If necessary estimate the repair costs of the vehicule by examining the components under the truck inside the hood or elsewhere and provide it to the customer.
- Notify the customer whether repairs fall into manufacturers warranty or not.
- Establish the method of repair payment with the customer.
- Keep customer informed the status of parts necessary for repair (e.g. back order)
- Promote preventive maintenance programs specials or any other appropriate products and services for the customers vehicle.
- Close repair orders once theyhas been verified by the workshop foreman and assign the costs to the customer the warranty or a request for a good agreement policy.
Qualifications:
- Master French and basic English
- English proficiency level: basic reading and writing;
- Frequency: daily
- Reason: to serve clients in English when needed
- Oriented towards the sale of products and services;
- Good knowledge of heavy equipment mechanics;
- Ability to negotiate professionally with customers;
- The ability to cope with the emotional reactions of the clientele;
- Good team-working skills;
- Extensive experience in interpreting warranties specific to the trucking industry.
Who are we
Groupe Kenworth Montral a division of PACCAR of Canada has been offering the full range of products and services related to the trucking industry since 1990. Our teams work together to offer you the best service in the industry wherever you are located.
Our network of complete Kenworth dealerships is well established throughout the greater Montreal area more specifically in Ville Saint-Laurent Mirabel and Lanoraie. Our service department can welcome you for the maintenance or the repair of your vehicle as well as our parts department which will be able to fill your needs in parts of all brands. At our location you can meet with a representative who will find the truck you need new or used as well as a financing professional who will propose a personalized plan adapted to your situation.
Our Saint-Jrme branch specializes in the sale of Kenworth PACCAR TRP Cummins Caterpillar parts and much more!
As trucking solution experts our service offering is not limited to Kenworth alone. Our three TRP branches in Laval Saint-Eustache and Vaudreuil-Dorion are dedicated to selling replacement parts for trucks trailers and buses of all makes.
WE PASSIONATELY FOCUS ON IMPROVING YOUR BUSINESS BY PARTNERING WITH YOU ON THE ROAD TO SUCCESS
Employment Type
Full Time
