Program and Operations Supervisor - Customer Intake Area- Benefit Programs

Are you RichmondR.E.A.D.YRespect.Equity.Accountability.DiversityYOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent fostering growth opportunities and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

The City of Richmond Department of Social Services is seeking a highly qualified candidate to fill the position of Programand Operations Supervisorin the Division of Economic Support and Independence. The incumbent is responsible for managing and supervising the Intake area also known as the Customer Care area within the Benefits Programs Division.

• Managingand overseeing the operations of Benefits Programs supervisory staff assigned to specific programs;
• Assisting with setting program goals and objectives;
• Performing program data collection and analysis;
• Planning and monitoring internal program elements;
• Ensuring the highest standards of customer service and accountability and ensuring proper implementation;
• Managing performance issues;
• Preparing reports related to program area;
• Overseeing grants and contracts associated with the respective program area;
• Performing work on special projects;
• Overseeing budget for the various program areas.

KNOWLEDGE SKILLS AND ABILITIES:
Considerable knowledge incomputer programs such as Microsoft Office Suite; data analysis; data management; Federal regulations pertaining to assigned area; and general knowledge of the laws and legal procedures related to focus area.

Demonstrated skills incommunicating and coordinating with various internal and external departments; creating and implementing policies and procedures; gathering and interpreting data routinely; interpreting and applying federal regulations for programs;overseeing the financial and operational aspects of programs of focus;supervising including conducting performance evaluations mentoring etc.; andoral and written communication.

MINIMUM TRAINING AND EXPERIENCE:

• Bachelors degree in business or public administration or field related to assignment;
• Four years of journey-level professional experience in area related to assignment;
• A Masters degree in business public administration or field directly related to assignment may be preferred;
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

LICENSING CERTIFICATIONS and/or OTHER SPECIAL REQUIREMENTS:

• A certification as a Property Maintenance Inspector or a Property Maintenance Code Official through the Virginia Department of Housing and Community Development is required for certain Planning and Development Review positions;
• Some assignments may require a valid Drivers License with a satisfactory driving record and a valid Commonwealth of Virginia Drivers License within 30 days of hire.

• Strong supervisory organizational performance management interpersonal oral and written communication skills
• Five (5) or more years of supervisory experience in the Benefits Program area
• Advanced proficiency in the use of various computer applications
• Ability to monitor program effectiveness to recommend and implement process improvements as necessary

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process please contact Jessica McKenzie Human Resources Manager by email at .

This policy applies to all terms and conditions of employment including recruitment hiring placement promotion termination layoff transfer leaves of absence compensation and training.

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