Night Auditor
Night Auditor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Main purpose:
- You must ensure that all Guest Registration Forms are filled out in full (to comply with the Prevention of Terrorism Act).
- Take ownership for the security and safety of the guests
- To have a good knowledge of the Hotels facilities
- Ensure that you have full understanding and tractability of all correspondence relating to bookings
Overview of duties
- Ensures guests have a smooth running stay at the hotel.
- Organises the customer welcome and care provided by your team
- Follows the night audit procedure comprehensively
- Works through the shift check list to ensure corridors are checked breakfast lists amended and such like tasks are completed.
- Helps meet the departments quantitative and qualitative targets
- Implements brand and Group projects
Customer relations
- Develops high quality relationships with guests from the moment they arrive and throughout their stay in order to foster loyalty.
- Takes into account and anticipates guests needs
- Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution
Qualifications :
Essential
- To be flexible.
- Have a can do attitude.
- Able to work shifts.
Skills and Abilities
- Professional communication skills.
- Able to communicate with business and colleagues in person by telephone and in writing.
- Awareness of diversity issues and works in a positive non-discriminatory way.
- Ability to work independently.
- To have a thorough understanding of H&S regulations.
- Ability to build rapport quickly with Senior Management.
- Ability to solve problems within area of work knowledge.
- Able to work with a variety of tasks.
- Accurate and thorough approach.
- Worked in a similar environment.
Personal Qualities
- Must be punctual and reliable.
- Must be adaptable.
- Be self-motivated.
Experience/Qualifications
- First aid training.
- Intermediate food hygiene certificate.
Desirable
- Experience with Opera Cloud PMS software
Live within a commutable distance to the hotel
Due to the nature of the industry flexibility in working hours is essential.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
