Reservation Manager
Posted on :
31-07-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a dynamic and experienced Reservation Manager to join our team in Jeddah Saudi Arabia. As a key member of our hospitality management team you will be responsible for overseeing all reservation activities maximizing revenue and ensuring high occupancy rates while delivering exceptional customer service.
- Lead and supervise the reservations team providing training support and guidance to ensure consistent high-quality service
- Develop and implement strategies to optimize occupancy rates and revenue generation
- Collaborate with other departments to create and manage reservation policies and procedures
- Analyze market trends and competitor activities to inform pricing and promotional strategies
- Manage and maintain the propertys reservation system ensuring accuracy and efficiency
- Handle complex reservation inquiries and resolve customer issues promptly and professionally
- Generate regular reports on occupancy revenue and other key performance indicators
- Work closely with the sales and marketing teams to support promotional activities and special events
- Ensure compliance with all relevant hospitality industry regulations and company policies
- Continuously seek opportunities to improve reservation processes and enhance guest satisfaction
- Develop and maintain relationships with key corporate clients and travel agencies to drive bookings
- Implement upselling techniques to maximize room revenue and enhance guest experiences
- Conduct regular performance reviews and provide feedback to reservation team members
- Stay updated on industry trends and technological advancements in reservation systems
- Coordinate with the housekeeping department to ensure accurate room inventory management
Qualifications :
- Proven experience in hotel reservations or front office management preferably in a luxury or 5-star hotel
- Strong knowledge of reservation systems (e.g. Opera Opera Cloud PMS) and revenue management principles
- Excellent leadership and team management skills
- Exceptional customer service and communication abilities
- Demonstrated ability to optimize occupancy maximize revenue and manage room allocations efficiently
- Flexibility to work various shifts including weekends and holidays as needed
Additional Information :
Arabic language is a must
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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