Hotel Sales Coordinator
Hotel Sales Coordinator
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Job Description
The Hilton Garden Inn is located two blocks from the Courthouse Metro Station (orange and silver line) offering guests the convenience of reaching the Nations Capital and Arlington Cemetery in just minutes.
We are looking for an Engaging Sales Coordinator with an administrative and hotel background. This administrative rock star will be responsible for clerical administrative marketing materials and other duties to assist in the smooth operation of the propertys Sales and Catering department. He/she is also responsible for providing attentive efficient and brighthearted service to all guests.
Responsibilities:
- Perform general administrative functions including typing answering telephones and composing correspondence.
- Process paper flow in and out of the Sales office.
- Maintain a filing system of reports and pertinent hotel records.
- Type and distribute various department reports as needed.
- Answer and forward guest requests complaints or questions in a courteous and timely manner.
- Receive open and sort all department mail.
- Monitor all office supplies equipment etc. used by department and be responsible for placing orders arranging repair etc.
- Ability to accurately use various office software.
- Must have comprehensive knowledge of the English language to effectively communicate with guests associates and vendors.
- Ability to assist with the design and preparation of statistical reports and presentations as needed.
- Must be detailed oriented and possess superior organizational skills.
- Ability to accurately report information.
- Ability to assist with various office tasks as needed.
- Ability to scrupulously follow all management and hotel policies and procedures.
- Attend required meetings.
Qualifications:
- High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
- At least 3 to 5 years of progressive experience in a hotel or related field preferred.
- College course work in related field helpful.
- Computer knowledge/skills required.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently or constantly to lift carry push pull or otherwise move objects.
Maintain a warm and friendly demeanor at all times. - Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive friendly courteous and service oriented manner.
- Must be effective at listening to understanding and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity identify problem areas and assist in implementing solutions.
- Must be effective in handling problems including anticipating preventing identifying and solving problems as necessary.
- Must be able to understand and apply complex information data etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative including anticipating guest or operational needs.
- Perform other duties as requested by management.
Stepstone Hospitality and the Hilton Garden Inn Arlington Courthouse Plaza are an Equal Opportunity Employer - EOE/M/F/D/V
Required Experience:
IC
Employment Type
Full Time
