Client Advocate

The Client Advocate is responsible for maintaining client relationships. The CA role has a strong connection the clients business and a fundamental understanding of its industry. The Client Advocatecontributes to and generates new opportunities with prospects by developing and closing on expanded business services products and solutions with existing clients. Client Advocates assist in responding to RFPs oral presentation and help make the pitch. Participation in RFPs may be required on some accounts. As a Client Advocate you should be comfortable with developing innovative solutions

The Client Advocate will be responsible for Leading Middle to Lower Middle Market Accounts and supporting Middle Market accounts and the like.

The Client Advocate will be required to work horizontally with the Head of Client Advocacy on training needs KPIs turnaround time quality and adoption metrics regulatory and compliance issues among other operational responsibilities.

The Role:

• Owns and drives client strategy
• Retains existing book of business develop and strengthen client relationships
• Maximizes the profitability of the client account & drives retention of that business
• Design and deliver client presentations/proposals client advocacy reports client service plans and schedules
• Follow up on client requests and communicate changes
• Deliver confirmation of coverage to the client
• Identify and pursue cross sell opportunities
• Educate the client on the various offerings and solutions WTW has to offer
• Creates and manages the E365 plan for the client
• Manages new business and the RFP process

The Responsible:

• Targeted 6 years of commercial Property & Casualty experience in a client facing role or demonstrated capabilities to complete role responsibilities
• Able to apply knowledge of coverage forms in the analysis of program design the identification of coverage gaps and ongoing coverage consultation
• Ability to interpret analyze and present analytical models
• Relationship Management skills: able to leverage internal and external relationships to bring WTW resources and assets tailored to client needs; ability to drive conflict resolution
• Negotiation skills: Ability to develop innovative and creative solutions to do complex deals drive consensus across internal and external stakeholders to close deals and theability to drive conflict resolution and secure concessions mitigating injury to client relationships
• Business Acumen; knowledge of strategy tactics and solutions for the client and/or in the marketplace
• Knowledge of commercial insurance renewal end-to-end process steps and owners
• Excellent verbal and written communication skills; group presentation skills ability to drive complex/technical conversations
• Excellent project management skills: end-to-end oversight of large complex ambiguous or multi-dimensional projects
• Effectively advocates for change. Provides encouragement takes control of team projects leads key work areas collaborates with others provides clear guidance to ensure others fulfill roles effectively
• Receptive to feedback; critical thinking and problem-solving skills high adaptability
• Intellectual curiosity to help develop innovative and creative ideas
• Proficient Microsoft Office skills and familiarity with other relevant online tools
• Must achieve and maintain insurance brokers P&C license and complete various continuing education activities as needed
• Insurance industry designations preferred but not required (CPCU ARM CIC CRIS CRM)

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors including but not limited to location of the role individual competencies education/professional certifications qualifications/experience performance in the role and potential for revenue generation (Producer roles only).

This role is also eligible for an annual short-term incentive bonus.

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage) Dental Vision Health Savings Account Commuter Account Health Care and Dependent Care Flexible Spending Accounts Group Accident Group Critical Illness Life Insurance AD&D Group Legal Identify Theft Protection Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays Annual Paid Time Off (includes state/local paid leave where required) Short-Term Disability Long-Term Disability Other Leaves (e.g. Bereavement FMLA ADA Jury Duty Military Leave and Parental and Adoption Leave) Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers we will consider for employment qualified applicants with arrest and conviction records.

At WTW we trust you to know your work and the people tools and environment you need to be successful. The majority of our colleagues work in a hybrid style with a mix of remote in-person and in-office interactions dependent on the needs of the team role and clients. Our flexibility is rooted in trust and hybrid is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE including disability/vets