Customer Experience Champion (Alcoa, PT)
Customer Experience Champion (Alcoa, PT)
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Job Description
Job Summary
The Customer Experience Championsare the face of Harper Auto Wash and play acrucial role in creating great customer experiences. Success requires a genuine passion for customer service cheerfulness and authenticity. More than just recruiting car cleaners Harper Auto Wash is building an enthusiastic high-energy customer experience obsessedteam. This team also happens to clean cars!
If creating incredible customer experiences in a modern high-energy good-vibes car wash facility intrigues you please apply! We are a growing company with a variety of exciting career paths!
>> Customer Experience Champions typically become all-stars in 1 of 3 distinct roles:
- Sales! (explaining the value of unlimited memberships to customers at thepaystations)
- Wash Tunnel! (carefully guiding vehicles into the wash tunnel)
- Interior Cleaning! (working with a team to clean windows vacuum apply tire shine etc.)
Most Customer Experience Champions become all-stars in all 3 roles!
This part-time position is located at the Parkside Harper Auto Wash paying $15 per hour plus tips!
Requirements
Customer Service & Professionalism
- Provide friendly and enthusiastic customer service at all times.
- Act as the face of Harper Auto Wash by warmly greeting every customer with a smile.
- Communicate clearly using eye contact and exaggerated hand gestures when guiding customers.
- Assist customers by explaining procedures and answering questions professionally.
Vehicle Handling & Safety
- Correctly prep vehicles by performing visual inspections and ensuring all safety precautions are met.
- Safely guide vehicles into the wash tunnel ensuring proper placement on the conveyor belt.
- Confirm that customers place their vehicle in Neutral before entering the wash.
- Inspect truck beds and roof racks for loose items or safety concerns.
- Conduct a brief high-pressure spray on before vehicles enter the wash.
Interior Cleaning Responsibilities
- Work efficiently as part of a team-based cleaning process.
- Perform interior window cleaning dashboard wiping vacuuming and tire shining according to standard procedures.
- Follow time management guidelines ensuring vehicles are cleaned efficiently within set timeframes.
General Duties & Physical Requirements
- Assist with regular cleaning and maintenance of equipment and the work environment.
- Follow all company procedures and policies ensuring a consistent and high-quality customer experience.
- Lift at least 20 lbs as needed for job duties.
- Be able to stand on your feet for long periods of time and work efficiently in a fast-paced setting.
- Work in all weather conditions (heat cold etc.).
Eligibility Requirements
- Drivers License
- Pass drug screening as required by company policy
Employment Type
Full-Time
