Guest Services Part Time Representatives
Guest Services Part Time Representatives
Posted on :
31-07-2025
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1 Vacancy
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Job Description
In order to be considered for this role after clicking Apply Now above and being redirected you must fully complete the application process on the follow-up screen.
WHO WE ARE:
Founded by Josh Harris and David Blitzer Harris Blitzer Sports & Entertainment (HBSE) includes in its portfolio the Philadelphia 76ers the New Jersey Devils leading venue Prudential Center in Newark N.J. the Delaware Blue Coats and the Utica Comets. Led by some of the best and brightest minds across a diverse spectrum of industries HBSE positions itself as one of the most pioneering innovative global sports and entertainment businesses to date. HBSE also strives to positively impact the local communities in which it operates through the powerful platform of sports.
HBSE offers an energetic work environment built on collaboration growth and a quest to excel in everything we do. Prudential Center in downtown Newark N.J. hosts more than 175 concerts family shows and special events annually and is the fourth-ranked sports and entertainment venue in the U.S. by Pollstar and Billboard. It is home to the New Jersey Devils a renowned NHL franchise with three Stanley Cup championships and a proud passionate fan base.
The Philadelphia 76ers organization is one of the most storied franchises in American sports winning three championships led by some of the most iconic athletes in NBA history. The 76ers have attracted the industrys top leadership talent from the NBA NFL NHL MLB MLS UFC and NCAA resulting in one of the most exciting rewarding and dynamic work environments within the sports industry. The 76ers offer a best-in-class workplace culture built on collaboration growth and a quest to excel in everything we do.
OUR COMMITMENT TO INCLUSION:
OUR COMMITMENT TO INCLUSION:
At HBSE we are dedicated to hiring the best talent from the communities where we live work and play across all groups and levels; supporting and developing every employee to reach their potential; and creating an inclusive environment that allows team members to bring their true authentic selves to work.
*Please note TO APPLY- You MUST complete the below survey**
CLICK HERE TO FORMALLY APPLY- will be reviewing candidates in Mid-August**
HOURLY RATE - $17.50/hour
POSITION OVERVIEW:
Join the team that brings Prudential Center to life! Our Guest Service Team provides exemplary customer service to all guests at every event to ensure a safe and world-class environment. Hiring will take place on the spot!
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:
- Greeters responsible for greeting guests properly in various locations of the building directing them to desired locations and ensuring proper crowd flow
- Ticket Taker responsible for scanning tickets appropriately upon entry and ensuring that invalid tickets are not permitted into Prudential Center
- Usher responsible for maintaining assigned sections of seats by checking the area before and after an event only permitting the correct tickets monitoring crowd behavior maintaining down aisles and reporting various incidents or needs to the appropriate parties
- Access Control responsible for allowing only valid tickets or credentials into specific areas of the building not permitting alcohol to leave designated spaces and scanning tickets and/or providing wristbands or stamps to applicable guests
- Giveaway Staff responsible for distributing programs or other promotional items to guests during ingress event or egress
- Fill In Staff/Breakers all usher/ticket takers are expected to fill in any position as needed during any point of the event and will possibly become breakers during events to assist in giving coworkers breaks in various areas and positions around the building
- Concierge*- responsible for creating a hospitable environment for guest visiting our premium areas directing them to their desired location escorting guests to lounge areas and maintaining a high-level of professionalism.
KEY JOB COMPONENTS:
- Provide World-Class service to all guests vendors and employees at all times
- Anticipate and respond professionally to guests needs concerns and questions
- Check assigned areas pre and post event; proactively report and address needs prior to doors opening and follow up to ensure issues are resolved
- Learn all arena policies procedures locations and event specific information provided
- Recognize/check all ticket types and provide guests with friendly accurate directions
- Monitor assigned sections and surrounding areas to identify issues report and notify appropriate personnel and ensure compliance with arena policies cleanliness and safety
- Adhere to all Company policies and procedures including uniform and appearance guidelines
- Communicate effectively both in writing and verbally
- Work well with others assist teammates and perform and complete a variety of duties often changing from one task to another without the loss of efficiency or composure within Guest Services guidelines
- As necessary handle tough high-pressure situations while remaining calm and professional
- Work may be in steep areas (approx. 60 feet high) in cooler or warmer temperatures; indoors outside or right at the doors and involve standing for 4-6 hours
- Complete other duties as assigned by Guest Services supervisors and managers
QUALIFICATIONS:
- Prefer demonstrated experience with customer service and problem-solving
- Bilingual a plus especially Spanish.
WORKING CONDITIONS
Availability :
Must be available to work 70% of events each month mandatory events as determined by management and able to report for the following schedule:
- Available to report by 5pm on weekdays (Monday through Friday);
- Available all day every Saturday and Sunday;
- Ability to work until 12:00am or later per event needs;
- Available to work holidays as needed.
Physical Demands:
This position requires employees to stand for approximately 4-6 hours walk stairs and the ability to lift and/or move up to 25 pounds.
Work Environment:
This position requires that work be performed from in all concourse seating bowl and entrance locations at Prudential Center. Employees will be stationed next to exterior doors during winter months and should dress accordingly. Work may be in steep areas (approx. 60 feet high).
COMPENSATION AND BENEFITS:
The pay range for this position at commencement of employment is expected to be $17.50/hour.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation age disability gender identity marital or veteran status or any other protected class.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
Key Skills
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