Process Improvement Manager, Delivery Estimate Accuracy, EU ATS Customer Experience
Process Improvement Manager, Delivery Estimate Accuracy, EU ATS Customer Experience
Posted on :
31-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Amazons global middle mile operation is always evolving. As a Process Improvement Manager youll streamline and elevate our processes. Youll work with management teams to help us meet a number of operational goals so that we meet our customers high bar on customer experience on quality and speed of delivery. This dynamic role offers plenty of opportunities to continue learning every day.
Key job responsibilities
Analyze and assess the overall performance of the middle mile including the air network surface transportation and sortation
Drive network improvements for ATS assessing the impact on the existing set up and defining the trade-off between customer experience and cost.
Be hands-on in driving the delivery of critical business initiatives.
Manage all aspects of the project planning requirements definition risk management communication and implementation plan.
Manage communication to senior stakeholders.
Interact with Amazons operational and technical senior management teams to ensure global alignment.
Collaborate with the development teams be responsible for making project decisions achieving tactical goals while retaining a strategic focus.
Write and review strategic documents.
A day in the life
As a Process Improvement Manager youll be at the forefront of making Amazons logistics better which in the ATS Customer Experience team means improving our processes so we deliver great experiences for our customers. You will be responsible for the customer experience related performance of our middle mile network.
Part of your role will involve identifying where processes could be enhanced using data to identify improvement opportunities and auditing processes. Another part of your role will be recommending changes and using your project management and stakeholder management skills to put new processes in place.
About the team
Amazon couldnt deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS youll be welcomed into a diverse team that plays a central role in our success. Using air sea and road transport as well as sortation centres equipped with the latest technology youll help Amazons transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination quickly conveniently and sustainably.
A degree in business supply chain transportation economics or a technical field.
Relevant experience in using data or anecdotal evidence to influence business decisions
Fluent in English and an additional European language (B2 level)
Strong written and oral communication skills with an ability to concisely summarize relevant data and convey results by effectively articulating complex messages
Relevant experience of communicating with a wide range of stakeholders including your peers and leadership
Experience using data (including from large data sets) and metrics to isolate issues test theories confirm assumptions generate ideas prioritize opportunities execute and measure success
Experience in complex problem solving root cause analysis in a business environment
Intermediate or advance proficiency with Microsoft Excel knowledge in SQL
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above wed love to hear from you.
Experience in Lean Six Sigma and Kaizen techniques
Work experience in operations/supply chain/logistics
Work experience in a data-driven business environment
Ability to work successfully in a dynamic ambiguous environment
Experience in data visualization platforms (e.g. Tableau PowerBI Quicksight)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Analyze and assess the overall performance of the middle mile including the air network surface transportation and sortation
Drive network improvements for ATS assessing the impact on the existing set up and defining the trade-off between customer experience and cost.
Be hands-on in driving the delivery of critical business initiatives.
Manage all aspects of the project planning requirements definition risk management communication and implementation plan.
Manage communication to senior stakeholders.
Interact with Amazons operational and technical senior management teams to ensure global alignment.
Collaborate with the development teams be responsible for making project decisions achieving tactical goals while retaining a strategic focus.
Write and review strategic documents.
A day in the life
As a Process Improvement Manager youll be at the forefront of making Amazons logistics better which in the ATS Customer Experience team means improving our processes so we deliver great experiences for our customers. You will be responsible for the customer experience related performance of our middle mile network.
Part of your role will involve identifying where processes could be enhanced using data to identify improvement opportunities and auditing processes. Another part of your role will be recommending changes and using your project management and stakeholder management skills to put new processes in place.
About the team
Amazon couldnt deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS youll be welcomed into a diverse team that plays a central role in our success. Using air sea and road transport as well as sortation centres equipped with the latest technology youll help Amazons transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination quickly conveniently and sustainably.
A degree in business supply chain transportation economics or a technical field.
Relevant experience in using data or anecdotal evidence to influence business decisions
Fluent in English and an additional European language (B2 level)
Strong written and oral communication skills with an ability to concisely summarize relevant data and convey results by effectively articulating complex messages
Relevant experience of communicating with a wide range of stakeholders including your peers and leadership
Experience using data (including from large data sets) and metrics to isolate issues test theories confirm assumptions generate ideas prioritize opportunities execute and measure success
Experience in complex problem solving root cause analysis in a business environment
Intermediate or advance proficiency with Microsoft Excel knowledge in SQL
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above wed love to hear from you.
Experience in Lean Six Sigma and Kaizen techniques
Work experience in operations/supply chain/logistics
Work experience in a data-driven business environment
Ability to work successfully in a dynamic ambiguous environment
Experience in data visualization platforms (e.g. Tableau PowerBI Quicksight)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
