Customer Success Specialist (Project Manager) â Hybrid USA R0050288
Customer Success Specialist (Project Manager) â Hybrid USA R0050288
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Job Description
Customer Success Specialist (Project Manager) Hybrid USA R FCC CT Corporation System (DE)
About the Role:
THIS ROLE IS A Customer Success Specialist (Project Manager) SUPPORTING THE BUSINESS LICENSE HUB ON THE BUSINESS LICENSE ONBOARDING TEAM.
As a Customer Success Specialist (Project Manager) you will build upon your initial customer service experience to manage more integrated aspects of the customer lifecycle. You will support various post-sales activities assist with product usage training and ensure that customers effectively engage with our solutions. Your work will contribute significantly to customer retention and satisfaction. Must be legally authorized to work in the USA permanently.
Work Arrangement
Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. You will report to the Manager Customer Service Operations and work under the leadership of the Associate Director Customer Success. This role is a part of FCC CT Corporation System (DE) Please view the site office location directory for potential office preferences nationwide. About Us: FCC CT Corporation System (DE)
Required Job Qualifications (Min. 3yr experience)
- Must be legally authorized to work in the USA permanently.
- Product Knowledge: In-depth understanding of product features and benefits.
- Project Management: Basic project management skills to handle varied tasks.
- Customer Relationship Management: Skills to manage and nurture customer relationships.
- Technical Proficiency: Intermediate proficiency with CRM and other customer support software.
- Analytical Skills: Use basic data to identify trends and insights.
- Problem Solving: Intermediate problem-solving capabilities for resolving customer issues.
- Training Skills: Ability to convey information effectively during training sessions.
- Advanced Communication: Effective verbal and written communication skills.
Essential Duties and Responsibilities
- Support more complex customer onboarding processes.
- Handle multiple customer inquiries with increasing complexity.
- Assist in resolving intermediate technical issues and troubleshooting.
- Conduct intermediate product training sessions for customers.
- Monitor and analyze customer usage patterns.
- Document and communicate recurring customer feedback to the team.
- Collaborate with sales and support teams on customer issues.
- Identify and escalate critical customer issues.
- Recommend product/service improvements based on customer feedback.
- Assist in development and refinement of onboarding materials.
Additional Information
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life including: Medical Dental & Vision Plans 401(k) FSA/HSA Commuter Benefits Tuition Assistance Plan Vacation and Sick Time and Paid Parental Leave.
Full details of our benefits are available:
Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information software solutions and services for the healthcare tax and accounting financial and corporate compliance legal and regulatory and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2022 annual revenues of 5.5 billion. The group serves customers in over 180 countries maintains operations in over 40 countries and employs approximately 20000 people worldwide. We are headquartered in Alphen aan den Rijn the Netherlands.
Ranked by Forbes Magazine as among Americas Best Large Employers for 2022 - #84
Wolters Kluwer secures 2nd place in Newsweeks Most Trustworthy Companies List 2023
WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023
Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.
DE Wilmington Orange St
FL Tampa West Boy Scout Blvd
GA Kennesaw Chastain Meadows Ct NW
IN Indianapolis Woodfield Crossing Blvd
KS Wichita East Douglas
MO Clayton South Central Ave
PA Philadelphia Market St
TX Austin Brazos St
TX Austin Southwest Pkwy
TX Coppell Rombauer Rd
TX Houston Allen Pkwy
WI Madison Junction Rd
#LI-Hybrid
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Required Experience:
IC
Employment Type
Full-Time
