Senior Support Specialist/Student Services Technician I - Promotional Exam

Examination No. #25-20 (BofE)

PROMOTIONAL OPPORTUNITY
FOR CINCINNATI BOARD OF EDUCATION EMPLOYEES ONLY



TITLE: SENIOR SUPPORT SPECIALIST/STUDENT SERVICES TECHNICIAN I

SALARY RANGE: $23.13 hourly

APPLICATION DEADLINE: Tuesday August 5 2025

GENERAL STATEMENT OF DUTIES:
This is an office support position with the Cincinnati Public Schools (CPS). This position is assigned the more difficult clerical and data entry duties in the support of assigned department/school. Must be able to type file and distribute a variety of documents for CPS. Must be able to answer phone calls and respond to requests for information to provide general support and assistance to assigned supervisor and other Support Specialist.

Senior Support Specialists are assigned throughout the District outside of the Student Services Department. Senior Support Specialist (Elementary) are assigned to Elementary Schools. Student Services Technician Is are assigned to the Student Services Department.

WHO MAY COMPETE ON THE EXAM: All classified permanent employees with the Cincinnati Public Schools who meet the qualifications listed below as of Tuesday August 5 2025. All required experience must be with the Cincinnati Public Schools and must have occurred within the last (5) five years. IT IS THE POLICY OF THE CIVIL SERVICE COMMISSION THAT TEMPORARY TRANSFER AND/OR PROMOTION TIME WILL NOT BE COUNTED FOR EXAMINATION ELIGIBILITY PURPOSES (CIVIL SERVICE RULE 10 SECTION 2 8/3/89).

REQUIRED SERVICE RATING:
The last 2 out of 3 ratings must be satisfactory.

QUALIFICATIONS:
Must be a Support Specialist with CPS and have passed their initial probationary period.

PROBATIONARY PERIOD:
120 working days.

EXAMPLES OF REQUIRED KNOWLEDGES SKILLS AND ABILITIES (KSAs)
Knowledge of:

• Basic mathematical principles.
• English usage spelling grammar and punctuation.
• Typing and word processing techniques.
• Department procedures policies and rules as they relate to assigned position.

Skill to:

• Operate assigned vehicle machinery equipment and tools as appropriate to assigned areaof responsibility.
• Operate copy machines printers scanners fax machines office phone smart phone computer laptop tablet.
• Utilize Microsoft Office products including Word Excel and PowerPoint and various Boardof Education databases/software.

Ability to:

• Work independently in absence of supervision.
• Communicate clearly and concisely.
• Communicate verbally and in writing.
• Perform routine mathematical calculations.
• Type/word process at a speed necessary for successful job performance.
• Prepare edit and proofread a variety of documents and correspondence.
• Interpret and explain department/school policies procedures and rules as they relate to assignedposition.
• Establish and maintain professional working relationships with those contacted in the course ofwork.
• Maintain confidentiality of information.
• Work occasional overtime or other than normal shift to meet work schedules.

OTHER REQUIREMENTS:
Must have a valid Driver License.

EXAM DETAILS: ExamDate: Tuesday August 19 2025 / Time: TO BE SET / Location:TO BE SET

SUBJECTS AND WEIGHTS OF TEST SECTIONS:
The selection process is worth 100% of the exam grade and consists of a written exam. The passing score will be determined after the examination by the Civil Service Examiner together with the Secretary. Determination of the passing score will be based on the job analysis analysis of examination results consultation with subject matter experts or other professional methods.

1.ELIGIBILITY: Civil Service promotional exams are open to classified permanent employees only who meet the eligibility and qualification requirements stated in the announcement. Unclassified and certificated employees are not eligible to participate in these exams.

2.FILING APPLICATIONS: Must be submitted through click on Apply online; Applications must be received no later than stated deadline.

3.TRANSCRIPTS: ( IF NEEDED NO LATER THAN THE DEADLINE DATE FOR FILING APPLICATIONS). PLEASE NOTE: Copies of unofficial versions or internet printouts of transcripts are NOT acceptable.

4. ALTERNATE TEST DATE TIME LOCATION OR NECESSARY ASSISTANCE IN TAKING THE EXAM: Contact Margaret Key in advance of the test date on .

5.PASSING SCORE: The passing score will be determined after the examination by the exam analyst based on the job analysis exam result analysis consultation with subject matter expert and/or other professional methods.

6.SENIORITY CREDIT: A passing score on the written. oral and/or practical test must be achieved before credits for seniority will be given. A credit of one (1) point for completion of the first four years of creditable service and 0.6 points for completion of each of the next ten (10) years of such service will be added to the total exam grade. A maximum of seven (7) points for seniority for 14 years of creditable service can be added. To receive credit service must have been continuous and with the City of Cincinnati the Board and/or the University of Cincinnati (including General/University Hospital) service up to July 1 1977 when the University went under State control.