Training Specialist
Training Specialist
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Job Description
Job Description
Training Specialist
About our client:
Our client is a leading SAAS company working across various industries to deliver leading mobile technology platforms and solutions which are transforming the way people vehicles and things move through the world.
About the Role:
Our client is looking for Training Specialists to provide and deliver an extensive curriculum to educate our customers and employees on the use and value of our product suite. They explore what our customers and people need to be highly effective and in tune with our culture and business needs. Youll craft learning solutions that are engaging fun and most importantly build those capabilities needed to enable our people.
Key Responsibilities:
- Assist in assessing and mapping training plans for customers and employees.
- Initiate and deliver comprehensive product training adapting training curriculums to diverse audiences.
- Develop material in line with business needs.
- Maintain accurate customer interaction documentation and quality case management records.
- Facilitate customer feedback and follow through
- Act as product SME within the team.
- Allows customers and employees to work with our products in scalable and efficient ways.
- Stay up to date on our latest product solutions.
- Support strategic initiatives.
The ideal candidate:
- 1-3 years of experience in delivering corporate training using a variety of methods
- A strong aptitude for learning and navigating new software platforms demonstrating adaptability and quick comprehension of unfamiliar tools.
- A proactive approach to acquiring familiarity with new software
- Excellent communication skills both verbally and written and in demonstrating ability to fully understand customer concerns and avoid misunderstandings.
- Guide customers through interactions with patience especially when they are confused or frustrated.
- Manages unexpected behaviour in straightforward situations and adapts to moderately changing scenarios.
- Proactively identifies and resolves moderate challenges independently. Demonstrates growing expertise in implementing effective solutions for recurring and emerging issues.
- Anticipates customer needs and potential problems working to mitigate issues before they escalate
- Collaborate effectively with colleagues
Whats on Offer
- 7-month contract
- Sydney Location Hybrid working
How to Apply:
Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. Please note that you will be required to complete selection criteria to complete your application for this role.
Call George Wright onor email for any further information.
Candidates will need to be willing to undergo pre-employment screening checks which may include ID and work rights security clearance verification and any other client requested checks.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
