Manager- Global Workplace

Role: Manager- Global Workplace

Location: Bangalore

Job type: Full time Permanent

Note- The work schedule includes 4 days in the office and 1 day working from home each week.

Why QS

At QS we believe that work should empower you. Thats why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally. Our company values underpin everything we do we collaborate respect and support each other.

Its our mission to empower motivated people around the world to fulfil their potential through higher education ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences we learn from one another and achieve more together driving progress across the sector.

At QS youll be responsible for implementing real change in the international higher education landscape. Youll take on meaningful challenges that see a positive impact across the business and the wider sector.

Were confident youll feel right at home here. QS was named as one of Newsweeks Top 100 Most Loved Workplaces in the UK (October 2023) recognising the respect trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation putting us among the top 28% of workplaces globally its official: QS is a place where everyone can thrive.

The role

As the Manager Global Workplace you will lead the strategic direction and operational delivery of workplace and facilities management across all company sites. You will play a central role in shaping inclusive sustainable and service-driven office environments that enhance employee experience and reflect our values especially in a hybrid global context.

You will implement a globally consistent yet locally adaptable workplace strategy integrating real estate health and safety sustainability DEIB smart technology and employee wellbeing while aligning with key business goals such as talent attraction productivity and cost optimisation.

You will also set and maintain hospitality-led workplace standards guiding local Office Managers and Administrators in delivering welcoming professional and emotionally engaging workplace experiences. You will lead and mentor the global Workplace function fostering a cohesive high-performing team culture across regions including dotted-line oversight of local workplace leads.

Role responsibilities

Workplace Operations and Facilities Management

• Lead and mentor a global team of Office Managers and Administrators fostering a culture of excellence hospitality and service.
• Define and uphold consistent standards for workplace experience across all sites including reception meeting room readiness space cleanliness and sensory environment.
• Manage global lease and co-working agreements (new existing renewals) aligned with long-term business needs.
• Ensure all offices are compliant well-maintained and supportive of employee needs.
• Oversee vendor and facilities contracts (e.g. catering cleaning front-of-house) with a focus on quality of experience as well as cost and compliance in partnership with Procurement and local People teams and Workplace teams.
• Collaborate with Corporate IT to ensure that AV hybrid collaboration tools and digital workplace technology are seamlessly integrated.

Employee Experience Culture and Hospitality

• Champion a hospitality-first approach across all workplace functions ensuring employees guests and executives are welcomed supported and impressed from arrival to departure.
• Lead global onboarding experience design working with local teams to ensure professional consistent and branded orientations for all new joiners.
• Drive standards for meeting room setup internal events and visitor hosting aligning with executive expectations and local office culture.
• Lead workplace DEIB efforts to ensure physical spaces reflect company values and are inclusive to all.
• Regularly collect and review feedback on employee workplace satisfaction and act on findings to continuously improve services.

Leadership of the Global Office Network

• Train and develop Office Managers and Administrators on hospitality principles service language and brand-aligned space presentation.
• Facilitate a knowledge-sharing network across regions enabling local teams to adopt best practices in hosting space design and event planning.
• Support global campaigns and moments (e.g. company-wide events DEIB celebrations sustainability activations) with coordinated execution across all offices.

Sustainability and Environmental Leadership

• Lead the Carbon Neutral strategy and annual data submission and track monthly environmental KPIs (energy use emissions waste).
• Maintain sustainability policies and implement green practices across office locations.
• Partner with local offices to drive continuous environmental improvement and reporting.

Health Safety Compliance and Policy Ownership

• Oversee compliance with health and safety quality and energy standards through audits and inspections.
• Own and develop policies for health and safety sustainability accessibility fire safety and workplace operations.
• Ensure Business Continuity and London Disaster Recovery Plans are up-to-date for all global locations in line with company policy and train Workplace team members globally on managing the process.
• Conduct annual system tests and tabletop exercises and support global Disaster Recovery planning efforts.
• Contribute to ISO 27001 compliance by ensuring that physical workplace controls and security measures align with information security requirements.
• Collaborate with Procurement to coordinate the renewal of global corporate insurance policies ensuring comprehensive risk management across the organisation.
• Oversee the implementation and maintenance of appropriate local insurance coverage in all relevant jurisdictions.

Smart Workplace Technology and Data Insights

• Use smart building data (e.g. occupancy sensors booking systems environmental sensors) to drive informed decision-making.
• Track and report KPIs such as space utilisation comfort levels and energy efficiency.

Facilities and Project Delivery

• Project manage global office moves new openings and refurbishments ensuring on-time on-budget employee-friendly outcomes.
• Support space planning efforts to align with hybrid work models and team collaboration needs.
• Lead change management and internal communications related to space changes or transitions.

Strategic Support Reporting and Budget Oversight

• Collaborate with the CPO and CFO to manage and optimise the Workplace budget.
• Drive cost savings through data-driven operational improvements outsourcing and vendor consolidation.
• Deliver monthly reports to the Executive Leadership Team covering hybrid working trends sustainability compliance space utilisation employee sentiment and cost performance.

Business Support and Event Planning

• Provide workplace data and compliance documentation to support RFPs and tender responses.
• Plan and deliver global and regional workplace events including the companys flagship annual company Collab events.

Other duties

• Any other duties that fall within the scope and purpose of the role.

Key skills and experience

• Proven leadership experience in global workplace or facilities management with a focus on employee experience operational excellence and regional consistency.
• Strong understanding of hospitality principles and delivering service-oriented environments ideally with exposure to guest services corporate hospitality or premium client-facing environments.
• Demonstrated ability to lead and develop diverse distributed teams including mentoring Office Managers and Workplace Coordinators.
• Excellent stakeholder management and communication skills with the ability to influence and partner across Executive People IT Procurement and Finance functions.
• Skilled in using workplace analytics (e.g. space utilisation feedback service trends) to inform planning and continuous improvement.
• Experienced in managing leases contracts and vendor relationships with commercial acumen and attention to service quality.
• Comfortable delivering complex cross-functional projects such as office moves event planning or workplace strategy rollouts.
• Deep commitment to inclusion wellbeing sustainability and accessible workplace design.
• Organised and adaptable with the ability to manage competing priorities and respond to emerging needs across regions.
• Qualified (or willing to become qualified) as a First Aider and Mental Health First Aider as well as a Fire Warden. Training provided if needed.

Every space you manage is an opportunity to shape how people feel about coming to work. Lead with empathy care and pride and youll create a workplace QSers love to be part of.

So who are we and what do we do

QS is the world leader in higher education services analytics insights and intelligence. From consultancy to student mobility academic partnerships to branding solutions our services power both institutional and individual success.

Were behind the worlds most widely read university rankings (Meltwater 2023). Our QS World University Rankings reach hundreds of millions shaping decisions and guiding futures.

Since launching in 1990 our impact and influence have only grown. Today we work with more than 2000 of the worlds leading higher education institutions over 12000 employers and governments seeking change and socioeconomic development through higher education.

Join QS and youll join an 800-strong community of problem-solvers creators collaborators and change-makers based in 40 countries and 11international offices including Australia Malaysia India Romania Singapore France Germany the USA and our headquarters in London.

With every talented new hire business acquisition and bold initiative were strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education

We take investing in our people very seriously.

As standard you will have:

• Competitive base salary
• Access to an annual bonus scheme (for qualifying roles only)
• 21 days annual leave increasing to 23 days after 5 years service 8 days casual leave

• 14 days holiday for the year 2025
• Enhanced maternity and paternity leave
• Access to Provident Fund and Pension Fund Scheme
• Group Medical Insurance
• A vibrant social environment and multicultural and multinational culture

But thats not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:

• Free subscription to the Calm App the #1 app for sleep meditation and relaxation
• A focus on welfare which is led by our global wellness team with mental health first aiders globally
• Access to a variety of diversity and inclusion initiatives and groups
• Strong recognition and reward programs including a peer-to-peer recognition platform quarterly and annual QS Applaud Awards Connect with your Career annual personal development event
• Support for volunteering and study leave
• Free subscription to LinkedIn learning with over 5000 courses and programmes at your fingertips
• Options to join our outstanding global Mentorship programme

Like what youve heard Great apply now!

As a candidate we know the application and interview process can be daunting and so its important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.

Equal opportunities

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another be stronger together and enable our business to thrive.

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